Hidden charges and lack of transparency
I had a very disappointing experience with Rebtel. I was using the app specifically to avoid international charges while traveling abroad. However, one of my calls was unexpectedly routed through my mobile operator instead of the Rebtel service, resulting in significant unexpected costs. This completely defeats the purpose of using such a service. What is even more concerning is the lack of transparency. At no point was there a clear and explicit warning that the call could be routed outside the app and charged by my carrier. This creates a serious risk for consumers, especially when traveling internationally. Their response was equally disappointing. They refused to take any responsibility, simply referring to their Terms of Service, without offering any solution or goodwill gesture. From a consumer protection perspective, this raises concerns regarding transparency and potentially misleading practices under EU consumer protection regulations. If you have experienced similar issues, you can search on Google for: “EU consumer complaint ECC-Net” or “Swedish Consumer Agency complaint” to find official channels. I will also be escalating this matter through official consumer protection channels.