Calling RatesRebtel for Android Rebtel for IOS Try for free Support
Rebtel (www.rebtel.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 48% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Customers truly appreciate the affordable international calling options and consistently find setting up the mobile application to be very quick and straightforward. Many people highlight that the platform successfully helps them stay closely connected with family and friends living abroad. However, some customers also noted severe issues with unexpected account charges and unwanted recurring payment subscriptions. Consumers frequently complained about unresponsive customer support teams and experienced persistent difficulties in resolving troublesome billing problems. A few other people also mentioned receiving unexpectedly high phone bills from their local providers due to routing issues.
Auto-generated from all reviews of this business. For reference only.Hi Sandra, That definitely doesn’t sound right — and we understand how frustrating that must feel. Please contact us at [email protected] with your account details so we can investigate and resolve this quickly for you. — The Rebtel Team
The rate is good and the service is awesome.
Hello Daniyal, Thank you so much for your kind words! We’re really glad to hear that you’re enjoying the service and finding the rates great. If ever you need assistance, please contact [email protected] for assistance. Have a nice day ahead.
Thank you for rectifying.
Hi Uzair, you’re very welcome! We’re glad we could help. If you have any concerns, please reach out to our support team directly at [email protected] so we can assist you. -Mark Lowell
Hi there, Thank you for your rating. We're glad to see your positive review and appreciate your support. If there's anything we can do to make your experience even better, feel free to let us know. Thank you for the review.
Rebtel is a scam company. I was in Thailand, downloaded the app, got 1 week free international call. I even topped up with credits. Then i called internationally and oh what happened? My local sim provider in Sweden charged me over 100 Euro for the calls. I reached out to Rebtel support and they said they could not help me because my local sim provider charged my phone calls. Like what the actual ****? I was even connected to wifi in a shopping mall. If Rebtel cant help me then their solution is useless. They should never ever even connect me to telephone line, by them doing so it disrupts the purpose. I called through the Rebtel app and it looked legitimate. In the app it said i have 500 minutes left before i started to call. After the call was done the minutes went down, so it looked legit. Nah screw this company called Rebtel i hope they will end up bankrupt. Dont end up in same situation as i did.R Reply to Rebtel: if you read my review again, I have already reached out to your support that couldnt do anything to "make it right".
Hi Markus, we’re sorry to hear about your experience and understand your frustration. We understand you’ve already contacted our support team, and we’d like to follow up on your case. Could you please provide your support ticket number so we can review it and assist you further? -Mark Lowell
So far so good. I called landline with almost no problem. sometimes a bit slow
Hello marcovolo, Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide. If you ever need help or want to share more feedback, feel free to message us in the app or at [email protected] ([[email protected]) . Thanks for being part of the Rebtel family—we appreciate you!
Hi, Thank you for your feedback and for your kind review, "Best service." We're delighted to hear that you had a positive experience with our support. Your feedback means a lot to us. If you have any questions in the future, feel free to contact us at [email protected].
I have not had any issues using this app.
Hello NUkpebor, Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide. If you ever need help or want to share more feedback, feel free to message us in the app or at [email protected] ([[email protected]) . Thanks for being part of the Rebtel family, we appreciate you!
Well sneaky sneaky,Be careful when using their service it seems it comes with an automatic subscription, when you make a purchase you are given options to choose once off payment or recurring but here is the thing with "once off option" a subscription is still there. I had to go through my PayPal under subscriptions to cancel it even though I chose Once off payment.
Hi Thabiso, That definitely doesn’t sound right — and we understand how frustrating that must feel. Please contact us at [email protected] with your account details so we can investigate and resolve this quickly for you. — The Rebtel Team
THEY SAID I'VE FREE MINUTES TO CALL BUT WHEN IM TRYING IT SAYS INSUFFICIENT CREDIT
Hello Panashe, We’re sorry to hear about your experience with your free minutes. This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at [[email protected] (mailto:[email protected])] or via the app so we can assist you directly. Thank you for your feedback—it helps us improve, and we hope to provide a better experience for you.
Very bad service n automatic my credit disappeared 😡
Hi, Thank you for your review. We're sorry to hear about the service issue and that your credit disappeared automatically. We understand how frustrating this is. Please contact us with your registered Rebtel phone number and details at [email protected] so we can investigate and assist you.
Best experience with this app I wanna give five star
Hi, Thank you for your feedback. We're delighted to hear you've had the best experience with our app and would like to give it five stars. Your support means a lot to us and encourages us to keep improving. If you have any questions, please contact us at [email protected].
Hi Could you stop your service for me . You deducted ten pounds from my account every month for a service I didn’t receive.Please stop the service and the deduction form my account. Thank you
Hi Fariba, we're sorry to hear about this. Please contact our support team directly at [email protected] so they can cancel your subscription, investigate the charges, and review your account. They'll be happy to assist you further. -Mark Lowell
My experience with Rebtel has been extremely disappointing, not only because of the service itself but because of the way they handled my complaint. I purchased Rebtel Credits specifically to make calls. The service repeatedly failed for the numbers I needed to reach. Only after I complained did Rebtel explain that calls to business and switchboard numbers have significant technical limitations and cannot be guaranteed to work. This was not something I was made aware of before purchasing credits. Had this important limitation been clearly disclosed, I would never have purchased the service. I contacted customer support multiple times and escalated my complaint to a supervisor. Throughout the correspondence, Rebtel acknowledged that I may not have been aware of these limitations before buying the service. Despite that, they refused to offer any meaningful remedy and relied exclusively on their 90-day refund policy. What I found most frustrating was not just the refusal to refund the full purchase, but the refusal to return even my remaining unused credit of €4.14. Instead of considering the circumstances, every response ultimately came back to the same policy, even after they accepted that I had not been properly informed about a significant limitation of the service. I tried repeatedly to resolve this matter directly and in good faith before considering any public review. Unfortunately, I was left with the impression that customer satisfaction takes a back seat to rigid policies, even where a customer receives little or no practical value from the service. Based on my experience, I cannot recommend Rebtel. If you are considering using it, make sure you fully understand all of its technical limitations before spending your money.
Hi, Thank you for your review and for sharing your experience. We're sorry to hear about your frustration and appreciate the detailed feedback. Please contact us with your registered Rebtel phone number at [email protected] so we can review your case further and assist you.
My experience with Rebtel has been extremely disappointing, not only because of the service itself but because of the way they handled my complaint. I purchased Rebtel Credits specifically to make calls. The service repeatedly failed for the numbers I needed to reach. Only after I complained did Rebtel explain that calls to business and switchboard numbers have significant technical limitations and cannot be guaranteed to work. This was not something I was made aware of before purchasing credits. Had this important limitation been clearly disclosed, I would never have purchased the service. I contacted customer support multiple times and escalated my complaint to a supervisor. Throughout the correspondence, Rebtel acknowledged that I may not have been aware of these limitations before buying the service. Despite that, they refused to offer any meaningful remedy and relied exclusively on their 90-day refund policy. What I found most frustrating was not just the refusal to refund the full purchase, but the refusal to return even my remaining unused credit of €4.14. Instead of considering the circumstances, every response ultimately came back to the same policy, even after they accepted that I had not been properly informed about a significant limitation of the service. I tried repeatedly to resolve this matter directly and in good faith before considering any public review. Unfortunately, I was left with the impression that customer satisfaction takes a back seat to rigid policies, even where a customer receives little or no practical value from the service. Based on my experience, I cannot recommend Rebtel. If you are considering using it, make sure you fully understand all of its technical limitations before spending your money.
Hi, Thank you for your review and for sharing your experience. We're sorry to hear about your frustration and understand your concerns. Please contact us with your registered Rebtel phone number and details of your case at [email protected] so we can review it further and assist you.
I have been using rebtel for some time however alot has changed and is quite frustrating. I recently purchased a data bundle for a person in Zimbabwe and was supposed to arrive as a data bundle but arrived as an airtime top up which was frustrating because the recipient had borrowed airtime in their account. I contacted rebtel fro their support to reverse the transaction or rather instead rectify their error instead the agent said they recipient should purchase the data bundle manually I tried to explain that they cannot because it was deducted from their account I have bought data bundles and they have always arrived as data bundles but on this occasion they made an error they said I should wait some days to allow them to investigate of which I rely on talking the recipient via Internet because international calls are expensive. They are quick to take your money no matter how loyal you have been with them they will never help their supprt system is hopeless.
Hi Margaret, We appreciate your review and are sorry to hear there was an issue with your order. Please contact us at [email protected] (mailto:[email protected]) so we can assist you further. We'd like to ensure the matter is resolved to your satisfaction. I appreciate your understanding.
it took a moment to figure out how to use. But it was easy enough. Ability to call Europe, a few glitches in the beginning. Will use again!
Hello AL, Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide. If you ever need help or want to share more feedback, feel free to message us in the app or at [email protected]. Thanks for being part of the Rebtel family—we appreciate you!
Hello there, Thanks for the feedback. We’re glad to hear that! We always aim to provide the best and most reliable VoIP service for our users. If you need any further information or assistance, please don’t hesitate to reach us out at [email protected]. We’ll be happy to help! Thank you, and I hope you have a wonderful day ahead.
Good app for calling national and international
Hi Fadoul. Thank you for your kind feedback! We're delighted to hear you're enjoying the app for both national and international calls. We truly appreciate your support and are happy to know our service is helping you stay connected. Thank you for choosing Rebtel! -Trixie
Been able to respond promptly and issue was resolved.
Hi there, Thanks so much for the rating! We're glad to see you're enjoying the app. If you ever have suggestions or feedback, feel free to reach out — we'd love to hear from you.
mytello - cheap international calls
Viber
Yolla Calls International OÜ
Talk360
BOSS Revolution4.1
KeepCalling.com3.6
wix.com2.9
CloudTalk4.3200 reviews matching
