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Is Rebtel legit?
Rebtel (www.rebtel.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 48% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers truly appreciate the affordable international calling options and consistently find setting up the mobile application to be very quick and straightforward. Many people highlight that the platform successfully helps them stay closely connected with family and friends living abroad.
However, some customers also noted severe issues with unexpected account charges and unwanted recurring payment subscriptions. Consumers frequently complained about unresponsive customer support teams and experienced persistent difficulties in resolving troublesome billing problems. A few other people also mentioned receiving unexpectedly high phone bills from their local providers due to routing issues.
Auto-generated from all reviews of this business. For reference only.
Horrible! banned from app and package already paid!
They offered a package to call to Pakistan unlimited for €13 per month. Unlimited without any catch so I taken up the package and used the offer almost 20 days. Not that the service was very good as the call often lay dropped and at times I had to dial 20 times to get connected for once. Despite of this struggle I tried to make full use of the bought package and called for about 5-6 hours over every 24 hours window. After 20 days I was banned from the application and couldn’t log in. Upon querying with them via email I was told it was automatically banned due to a breach of usage. Not told what exactly did I do wrong as I was only making calls to my wife on Pakistan!! I was advised to sign up with a new account and of course my residual credit would be lost. I thought not to argue and sign up under new account. I realised the unlimited calling package was no longer existed and now they were charging €12 for only 250 minutes. I realised why they initially banned me because I was making full use of the package of inlimited calls. This apparently they didn’t find suitable and banned me where I lost remaining 10 days of the month package which was already paid for. Very useless support team in not assisting to resolve the matter and of course not recommending Rebtel to anyone.
As a response to below reply from Rebtel, I wanted to bring it to everyone’s attention not to be fooled by their refund message. They have refunded €1.10 even though my purchased services were terminated by Rebtel 13 days prior to the end of contract (43% of unused days). Secondly, I encourage all to use TrustPilot and other platforms to post reviews as refund was not offered to me when I was discussing the matter with Rebtel team directly. Only when I posted here they mentioned about the refund as a coverup.
I see Rebtel again reworded their response so here is the case number 3604015 as requested and I look forward to see your updated response.
Reply from Rebtel2026-07-01
Thank you for providing the ticket number Arslan, we will be sending you a follow up support email in awhile. We appreciate your patience and understanding.
-Jeric
Just a total scam. You top up money on the account then it turns out you need to subscribe to actually make calls. No refunds. Just sends you to a bot that goes in circles. Scam.
Reply from Rebtel2026-06-30
Hi [Name],
We understand how important it is for billing and subscriptions to work smoothly, and we apologize for the inconvenience. Our support team is ready to help resolve this as quickly as possible. Please reach out to us at [email protected] (mailto:[email protected]) with your order ID or account details.
They were charging my account with unauthorized charges.
They were charging my account with a monthly subscription that I didn’t even authorize them to. Told them to refund me all those charges and the AI thing answering me was like “it would take like 90 days”!!! I’m going to look see if I can talk to someone to seek legal advice
Reply from Rebtel2026-06-29
Hi Bena. We're very sorry to hear about your experience and understand your concerns regarding the subscription charges. We'd like the opportunity to review your case further. Please contact [email protected] with your account details or share your existing ticket number so we can investigate and provide further clarification. -Trixie
Sometimes I could not hear the person I am talking to on the phone.
Reply from Rebtel2026-06-28
Hello there,
We’re sorry to hear about your experience with calling. This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at [[email protected]] or via the app so we can assist you directly.
Thank you for your feedback—it helps us improve, and we hope to provide a better experience for you.
They take money from your account at any given opportunity. I used their top up once and the next minute they taking money from my account. Avoid them if you can.
Reply from Rebtel2026-06-27
Hi,
Thank you for your review—we understand how concerning unexpected charges can be, and we’re sorry for the frustration caused. This may be related to an active service or top-up setting. Please contact us with your registered Rebtel phone number at [email protected] so we can review and resolve this for you.
Hello Guhanathan,
Thanks for your feedback, and I’m really sorry to hear that you’ve been unable to complete your calls and keep encountering a busy signal. I completely understand how frustrating this must be, especially when you’re trying to reach someone urgently. To help you further, please contact [email protected], so our team can investigate this issue in detail and assist you accordingly. We appreciate your understanding, and we’re here to help. Have a great day ahead!
Awesome. It’s a really a great experience and service is pretty good .
Reply from Rebtel2026-06-23
Hello Rowland,
Thanks for your feedback. We truly appreciate your support. If you ever need assistance in the future, please don’t hesitate to contact [email protected]. Thank you, and have a nice day ahead!
I was able to use it normally until a few months ago when the service stopped working. I have contacted them a number of times and they kept on ensuring me that it will be fixed and it will be working. This has not been the case. They now simply ignore my emails
Ticket number 3581916
Reply from Rebtel2026-06-25
Hi Nat, thank you for sharing the details with us. I've escalated your case to our support team so they can follow up on your concern and ensure it is addressed.
-Mark Lowell
Hi Giuseppe. Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve. Have a great day. -Trixie
Hello there! We sincerely apologize that your experience was not good and failed to meet your expectations. Please reach out to us directly at [email protected] so we can look into your specific issue and resolve this for you right away.
Hi,
Thank you for your review. We’re sorry to hear about your experience and understand your frustration. Please contact us with your registered phone number and details at [email protected] so we can look into this and assist you further.
This is a great way to make international calls to landlines. I usually use WhatsApp for mobile phones but for calling landlines or businesses that aren't in WhatsApp, this is the BEST alternative. It's affordable and it's easy to use.
Reply from Rebtel2026-06-20
Thank you for the wonderful review, Vinod! We are thrilled to be your go-to choice for affordable, easy-to-use landline and business calls! We apologize for any minor connectivity hiccups you might have ever experienced in the past, and we truly appreciate having you as a valued part of the Rebtel family.
-Roldan
A very dishonest, misleading, and unprofessional company that employs confused agents who do not even understand their own products.
They sold me a subscription that, by their own admission, was not suitable for the purpose for which it was marketed. They continued taking my money every month while I experienced ongoing issues with the service. When I finally made a complaint, I was told that the subscription I had purchased was not expected to work properly. My request for a refund was then refused.
As far as I am concerned, I fell victim to false and dishonest advertising, which is a serious offence.
Needless to say, I want nothing more to do with this dishonest company.
I have decided to switch to Localphone, which offers a better service at a lower cost. Based on my experience, I would recommend them over these jokers.
PS. In their reply below, they asked me to contact their support department so they could "make it right." This is misleading and appears to be an attempt to look responsive in the face of my negative review.
All of my dealings were with their support department. I contacted them repeatedly, and they refused both to issue a refund and to resolve the problem. Asking me to contact the same department again serves no purpose and does not address the issues I raised.
My ticket number was 3597391
Reply from Rebtel2026-06-19
Hi Ralon. Thank you for providing your ticket number. We reviewed ticket 3597391 and confirmed that your case was investigated and handled according to our policies. We understand this outcome may be disappointing, and we're sorry for your frustration. Our team strives to apply our policies fairly and consistently for all customers. -Trixie
Calling drops in between and when i call again, I get audio message sorry we cant connect your call. then I have to wait long or restart my phone to reconnect.
Reply from Rebtel2026-06-19
Hi there. We’re very sorry to hear that your calls are dropping and that you're unable to reconnect without waiting or restarting your phone. We understand how frustrating this must be. Please contact [email protected] with your account details so we can investigate and help resolve the issue. -Trixie
Not recommended. There are other providers in this space that deliver value, service and ethics such as 'mytello'.
I asked that my balance be credited and my account closed after issues with call charges. I received quick responses but an absence of understanding. Outcome they refuse to credit and close my account. I'm guessing they need sponsor numbers. I will be elevating concerns to governing body.
Reply from Rebtel2026-06-19
Hello Gina,
Thank you for sharing your feedback, and I’m sorry to hear about your experience. I understand your frustration regarding the call charges and the outcome of your request. This is certainly not the experience we want for our users. Please contact [email protected] for further assistance regarding your concern, so your case will be evaluated again. Thank you and have a nice day ahead.
not this time,previous time all i tried not successfully.
Reply from Rebtel2026-06-18
Hello there,
We’re sorry to hear about your experienced with us. This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at [email protected] or via the app so we can assist you directly.
Thank you for your feedback—it helps us improve, and we hope to provide a better experience for you.
Hi,
Thank you for your great feedback—we’re glad to hear you find the app useful for international communication. If you ever have any questions, feel free to reach us at [email protected]. We appreciate your support!
You send $10 USD and recharge in Nepal gets 1000 NPR only.
I got that rate back in 2018 when 1 USD was 100 NPR.
This seems crazy to me. And now they are charging $1 fee on top of it, which was not there before.
COMPANY IS A SCAM. I REGRET USING THEIR SERVICE.
Reply from Rebtel2026-06-18
Hi Bishal. We’re sorry to hear about your disappointment with the recharge value and fees. We understand your concerns and appreciate your feedback. Recharge amounts and fees are displayed before purchase. If you would like clarification regarding a specific transaction, please contact [email protected] and we’ll be happy to review it with you. -Trixie
Just works, inexpensive, would reccomend to anyone - other than my ex!
Reply from Rebtel2026-06-17
Hi Kirkwood,
That’s amazing to hear — we’re so happy you’re enjoying Rebtel 💙
Staying connected to the people who matter most is exactly why we do what we do. Thanks for being part of our community!
— The Rebtel Team
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