Horrible! banned from app and package already paid!
They offered a package to call to Pakistan unlimited for €13 per month. Unlimited without any catch so I taken up the package and used the offer almost 20 days. Not that the service was very good as the call often lay dropped and at times I had to dial 20 times to get connected for once. Despite of this struggle I tried to make full use of the bought package and called for about 5-6 hours over every 24 hours window. After 20 days I was banned from the application and couldn’t log in. Upon querying with them via email I was told it was automatically banned due to a breach of usage. Not told what exactly did I do wrong as I was only making calls to my wife on Pakistan!! I was advised to sign up with a new account and of course my residual credit would be lost. I thought not to argue and sign up under new account. I realised the unlimited calling package was no longer existed and now they were charging €12 for only 250 minutes. I realised why they initially banned me because I was making full use of the package of inlimited calls. This apparently they didn’t find suitable and banned me where I lost remaining 10 days of the month package which was already paid for. Very useless support team in not assisting to resolve the matter and of course not recommending Rebtel to anyone. As a response to below reply from Rebtel, I wanted to bring it to everyone’s attention not to be fooled by their refund message. They have refunded €1.10 even though my purchased services were terminated by Rebtel 13 days prior to the end of contract (43% of unused days). Secondly, I encourage all to use TrustPilot and other platforms to post reviews as refund was not offered to me when I was discussing the matter with Rebtel team directly. Only when I posted here they mentioned about the refund as a coverup. I see Rebtel again reworded their response so here is the case number 3604015 as requested and I look forward to see your updated response.