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Rebtel (www.rebtel.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 48% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Customers truly appreciate the affordable international calling options and consistently find setting up the mobile application to be very quick and straightforward. Many people highlight that the platform successfully helps them stay closely connected with family and friends living abroad. However, some customers also noted severe issues with unexpected account charges and unwanted recurring payment subscriptions. Consumers frequently complained about unresponsive customer support teams and experienced persistent difficulties in resolving troublesome billing problems. A few other people also mentioned receiving unexpectedly high phone bills from their local providers due to routing issues.
Auto-generated from all reviews of this business. For reference only.Hi, Thank you for your review. We’re sorry to hear the service isn’t working as expected in Kenya. Please contact us with your registered Rebtel number and details at [email protected] so we can assist you.
app does not connect and i get charged for every not connected call.they say i got connected when i know it never did.i think they are trying to make fast money.
Hello Hossein, We’re sorry to hear about your experience with the calling issue, and I understand how frustrating it can feel when a call doesn’t go through as expected. This is not the experience we aim to provide, and we’d like to help you get this properly sorted. That said, we definitely want to make sure everything on your account is working correctly and that you’re only being charged for fully completed calls. We’d like to take a closer look into your specific case to verify what happened with these attempts. Please reach out to us at [email protected] or via the app so we can investigate this further for you directly and make things right. Thank you for your feedback—it’s important for us to improve, and we truly hope to give you a better experience going forward.
Rebtel provided affordable international calls. However, cancelling the service is proving to be difficult. The in app and online support is abismal. The Sophie bot goes around in circles, even when I say that the options to cancel or deactivate subscriptions do not work. I am still trying to cancel.
Hi, Thank you for your review and for sharing your experience. We’re sorry to hear about the difficulty you’ve had canceling your service and the frustration with our support tools. Please contact us with your registered Rebtel phone number at [email protected] so we can assist you directly and resolve this for you.
We want every cent you spend to go toward keeping you connected. If money was deducted without a call, that’s absolutely not right and we want to investigate this for a resolution immediately. Please reach out to us at [email protected] with your account details so we can look into your balance and fix this. - Kaye
Reasonable price, sound quality
Hi, Thank you for sharing your positive review. We’re glad to hear that you’re happy with our reasonable prices and sound quality. Your feedback means a lot to us and motivates us to keep improving. If you ever have questions, feel free to contact us at [email protected].
I travel a lot and mostly use the Internet for connecting with the world. I only rarely need to make a telephone call. Skype worked fine for me. I needed to make a couple of emergency calls from Mumbai in April and noticed that Rebtel got good reviews and so set up an account. The calls were okay, but Rebtel's pricing (which is not easy to find on its website) isn't. I don't need the kind of unlimited service covered by Rebtel's prices and ended up paying more than if I'd gone through my U.S. carrier, roaming charges and all.
Hi Chris, we’re sorry to hear that you find it expensive. We’re actively working to provide more affordable rates in the future. If you need help choosing the best plan for your needs, please contact our support team at [email protected] and we’ll be happy to assist you. -Mark Lowell
Hello there customer, We’re sorry to hear about your experience. This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at [[email protected] (mailto:[email protected])] or via the app so we can assist you directly. Thank you for your feedback—it helps us improve, and we hope to provide a better experience for you.
I belive there must be better apps out there. I used the App to send data to contacts in Africa. The contact did not receive notification of top-up and so do not even know how to check that the transaction was successful or not. I have tried to contact Rebtel customer support via the chat box, I have been in position 23, for nearly 30mins. Every time I wait, I leave the queue and get an automated email with no help offered. Best spend your money elsewhere.
Hi, Thank you for your review and for sharing your experience. We’re sorry for the frustration caused by the top-up notification issue and the long wait time on chat. Please contact us at [email protected] (mailto:[email protected]) with your registered phone number so we can look into this and assist you properly.
Do not use this app. Every person I called using the app started to get targeted by scammers. They will sell all the phone numbers to scammers to spam your phone. The phone numbers I called started to get calls late at night. Total scam company. Do not use.
Hi Vik, we’re sorry to hear about your experience and take these concerns seriously. We do not sell user data or phone numbers to third parties. We’d like the opportunity to look into this further for you. Please contact our support team at [email protected] so we can investigate and assist you directly. -Mark Lowell
Rebtel seem to have upped their game in giving better service, I've used their services for a while now and every time I've had issues the customer service has helped greatly. Having used other companies in the past I highly recommend Rebtel as a safe and secure way to make calls, any issues I've had were soon sorted to my satisfaction. Thank you and keep up the good work Rebtel.
Hi Fovad, thank you for your feedback and for being a loyal user of Rebtel. We’re really glad to hear that you’ve had a positive experience with our service and that our support team has been able to help you when needed. We hope you keep enjoying Rebtel. -Mark Lowell
You are stolen , you say 5 doller but second time you stolen 10.50 $
Hi, Thank you for your review. We’re sorry to hear that this has been your experience and understand why you’re upset. We’d really like to look into the charges you mentioned and clarify what happened. Please contact us with your registered Rebtel phone number at [email protected] so we can assist you directly.
Rebtel is working pretty well for me. My only problems are when I try to make changes. For example, last week I added a new phone number for the U.S., which is where I usually call. At first, I tried to just add a new number, but I couldn't figure out how to do that. Then, I realized that it was just a new number for a person already in my contacts. The old number is no longer working, so it would be good if I could delete that easily. I was able to call the new number, but I had some trouble each time I tried to do it.
Hi Fred, thank you for your feedback! We’re glad to hear that everything is working well for you. If you need any assistance with updating your contacts or making calls, please reach out to our support team at [email protected] so we can help you further. -Mark Lowell
Hi Bilel. We’re sorry to hear about the issue you're experiencing. Crashes like this aren’t the experience we want for our users. Our team is currently working on a fix, and we’d love to get a few more details from you to help speed things up. Please contact us at [email protected] with your device info and app version. Thank you for your patience. -Trixie
I couldn’t make any phone calls using Rebtel. The app kept failing to connect, which was very frustrating. I tried multiple times but the service did not work properly for me.
Hi, Thank you for your review and for sharing your experience. We’re sorry to hear about the connection issues and understand how frustrating this must have been. Please contact us with your registered Rebtel phone number at [email protected] so we can look into this and assist you.
You charged me, but I couldn't make a call, and you didn't give me my money.
Hi, Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must have been. This isn’t the service we aim to provide. Please contact us at [email protected] with your registered Rebtel phone number so we can review your case and assist you further.
We have been using REBTEL to call to Austria and are paying for a 7 US$ unlimited program - it worked more or less until about a week ago, when suddenly all calls to Austria would be shown as busy - I wrote to Rebtel technical service at least 20 times and they did answer, every time another person, very clearly never reading my information to them, where I did explain every detail or out failed calls, and no help coming. Very, very frustrating - I spend 10 days and many hours trying to fix this with their customer service and it totally failed. IMHO what really happened is that my wife was calling her sick aunt to much and they system decieded that we where not a profitable customer, so they cut us off, that simple
Hi, Thank you for your review and for sharing your experience. We’re truly sorry for the frustration this caused and understand how disappointing this must have been. Please contact us at [email protected] with your registered Rebtel phone number so we can review your case and provide clearer assistance.
Hi, Thank you for your review. We’re sorry to hear about this experience and understand how frustrating it must be when a top‑up is delayed. Please contact us at [email protected] with your registered Rebtel phone number so we can review the MTU status and assist you further.
For weeks they have been spamming me despite multiple requests to refrain. I tested them out for 6 days before the nightmares began. They refuse to stop automated messages. They refuse to close tickets and all of this is to hide their fraudulent attempts at obtaining confidential data (ID and Card Details). I walked away. They lost their cash cow so they opt for permanent spam. Meanwhile for 2 weeks Trustpilot colluded by refusing to allow me to post a separate review for each new piece of spam or advised me to 'update existing reviews'. Why? That turns Trustpilot into an anti-consumer platform. Consumers must have the right to post a new review for every company infringement, otherwise this platform renders itself useless. Without confirming it looks like Trustpilot just removed the block. ------------------------ This company has not only ignored multiple cease and desist requests — it operates with wilful disregard for legal and ethical boundaries and blatant disregard for user consent. Continuing to spam me after formal demands to stop, demonstrates a pattern of non-compliance and institutional contempt for consumer rights and opt-out requests. Their refusal to honour basic privacy rights isn't just incompetent — it reflects a systemic failure of ethics and accountability. Engaging with 'support' is pointless when the core operation violates fundamental standards of trust and compliance. Stop your daily emails! CEASE AND DESIST!
Hi Helen. We’re truly sorry for the frustration and stress this experience has caused you, especially regarding the continued emails and communication. We understand how upsetting this must feel. Please reach out to [email protected] with your account details so we can urgently review your case and ensure all email communications are stopped. -Trixie
I spend a lot of money, without success! I had to call50 Time, probably could talk just one time! I was absolutely not satisfied with this App and Connection!
Hi, Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we aim to provide. Please contact us at [email protected] with your registered Rebtel phone number so we can review your case and assist you further.
Hello Hassan, Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide. If you ever need help or want to share more feedback, feel free to message us in the app or at [email protected] ([[email protected]) . Thanks for being part of the Rebtel family—we appreciate you!
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