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Is Rebtel legit?
Rebtel (www.rebtel.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 48% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers truly appreciate the affordable international calling options and consistently find setting up the mobile application to be very quick and straightforward. Many people highlight that the platform successfully helps them stay closely connected with family and friends living abroad.
However, some customers also noted severe issues with unexpected account charges and unwanted recurring payment subscriptions. Consumers frequently complained about unresponsive customer support teams and experienced persistent difficulties in resolving troublesome billing problems. A few other people also mentioned receiving unexpectedly high phone bills from their local providers due to routing issues.
Auto-generated from all reviews of this business. For reference only.
I have a horrible experience with Rebtel. I took the global plan ($12/month) and then tried to call multiple number all across the USA but it is always showing the number is busy and they have bad, bad support on the chat and ticket and they keep on saying the same thing that number is switched off, and I have tried from my device and i talked to the client.
I have taken global as well as USA plan separtely but nothing works
Stay away from them! BAD BAD SERVICE
Reply from Rebtel2026-05-08
Hi there, we’re sorry to hear about your experience and understand how frustrating this must have been. Could you please share your support ticket number so we can follow up on your concern, review your account, and help make sure your calls work smoothly?
-Mark Lowell
The service is not reliable and I’m having ongoing connection issues. I have tried multiple times, but still have not been able to connect successfully.
Additionally, the system automatically deducted money from my account, even though I was unable to use my remaining minutes due to these connection problems.
Reply from Rebtel2026-05-05
Hi Niloufar,
We’re really sorry to hear about the difficulties you’ve experienced with our service. We completely understand how inconvenient it must be to have connection issues while still being charged.
We’d like to make this right. Could you please send us a direct message with your account details and the phone number affected? This will allow us to investigate the connection issue and review the charges so we can assist you further.
Thank you for your patience, and we truly appreciate your feedback—it helps us improve our service.
During the ongoing internet blackout in Iran, this app has been a good way to stay connected, as long as connections inside Iran are Up, since most disruptions are from the other side.
Reply from Rebtel2026-05-05
We know how much these calls matter, especially when things are difficult. We’re glad Rebtel is helping you bridge the gap to Iran. Our team monitors these routes around the clock to keep you talking whenever the local infrastructure allows. Stay strong and stay connected. For help, reach us at [email protected]. - Kaye
Varning🚫🚫🚫 Ett oseriöst scam företag som plundrar kontot! Ladda aldrig appen! As soon as you download the app and accept cookies they want your credit card number and after 2-3 weeks they charge your bank account with $12-15 without usining their service. Stay Away this company🚫
Reply from Rebtel2026-05-05
We take these claims seriously and want to investigate this immediately. Rebtel only charges for active subscriptions or credits you select; we never charge for simply accepting cookies. Please email [email protected] so we can review your account history and find a resolution for you. We're here to help. - Kaye
I used Skype for years and was gutted when they stop operating. I did some research and used Rebtel as wanted to make calls on my mobile to my Hong Kong customer service bank. I found the service to be good. I only paid for the US 5 credit as was a bit skeptical at first. I would recommend them.
Reply from Rebtel2026-05-08
Hi Monique, thank you for your feedback! We’re glad to hear the service worked well for your calls and that you were able to stay connected. We’re also happy that you would recommend us. It means a lot to us, and we’ll continue working hard to provide the best experience possible.
-Mark Lowell
That is exactly what we love to hear! At Rebtel, we believe staying connected to your world shouldn't cost a fortune or come with dropped calls. We're so glad we can help you keep those conversations going. Thanks for being part of our global community! - Kaye
Hi,
Thank you for your kind review. We’re happy to hear that you’re enjoying very good connection quality and clear calls. Your feedback truly means a lot to us and encourages our team to keep delivering a great experience. If you ever have questions or need help, feel free to contact us at [email protected].
It's worse than Skype, but Skype shut down so I gave Rebtel a chance. Their ads say there are no fees but they definitely added fees during checkout so it's false advertising. Also I tried to get a refund for my last purchase because calls keep dropping but their AI chatbot wasn't working so I gave up and uninstalled. Stay away.
Reply from Rebtel2026-05-02
Hi,
Thank you for your review and for sharing your experience. We’re sorry to hear about the unexpected charges, call issues, and difficulty reaching support. We understand how frustrating this must have been. Please contact us with your registered Rebtel phone number at [email protected] so we can assist you.
Rebtel used to be good, but now it has become a disappointment, when you are trying to make a call, it will speak an unknown language and you will suddenly lose your data. It is unclear whether the application has been hacked or not. It has been stealing people credit. I had 20 minutes to call international whenever I dialed the number it will speak unknown language and all your minutes will be gone. It’s not worth it. I’m down to 6 minutes out of 20 minutes. You are pretty much wasting your time and money recharging it. This is becoming a scam
Reply from Rebtel2026-04-30
Hello Jaillys,
We’re sorry to hear about your experience with your call usage and balance. This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at [email protected] or via the app so we can assist you directly.
Thank you for your feedback—it helps us improve, and we hope to provide a better experience for you.
Used to be good but recently has turned into a scam charging you for every failed call. The customer service is so inefficient and slow ignoring your feedback and requests and sending a response obviously from a template text. Finally got them to refund my latest top op payment (still not my full balance) after threatening to escalate to consumer protection buearu and back and forth emails over 3 days.
Reply from Rebtel2026-05-01
Hi Sima, we’re sorry to hear how you’re feeling and for the experience you’ve had with our support. Nobody wants to feel like they're being scammed, and we take your feedback seriously. We also don’t want this to escalate to consumer protection, so let’s get to the bottom of what’s happening with your calls and top-up. Could you please share your support ticket number with us so we can follow up on your concern and review your account more quickly?
-Mark Lowell
Never deal with this company. They trick customers into signing up for free trials; block access; force us to contact support and then say 'to verify we have the correct account, send ID + Card Details'. Only Govt. Agencies, Healthcare or Employers have the right to see ID!! Plus I signed up with paypal, not a card. Then they hound me with daily spam and refuse to close the ticket.
Reply from Rebtel2026-04-30
Hi there. We’re very sorry to hear about your concerns regarding signup, verification, and communication. We understand your frustration. We would love to assist you further—please contact [email protected] with your details so we can review your case and help resolve this issue. -Trixie
I did not set any recurring option l only bought once off and now you are taking my hard earned money for nothing.
Reply from Rebtel2026-04-29
Hi Grant,
We’re really sorry to hear about this issue. We understand how important it is to manage your payments. Please contact our support team, and we’ll look into this immediately to resolve the situation. We’re committed to making things right and ensuring your experience improves.
The service itself is fine but they charged me twice for the same month.
I could not speak with anybody at the customer service ,they use only AI chat to "solve " problems. I didn't get back my money. I don't trust in Rebtel anymore,cancelled my subscription and I chose a different provider.
Reply from Rebtel2026-04-26
Hello there,
I hear your frustration, and I’m truly sorry that our support felt out of reach when you needed us most. We want to connect people, not hide behind bots.
Double charges are never okay, and I want to make sure our team investigates this immediately to find a resolution for you. Please reach out to us directly at [email protected] so a human member of our team can prioritize your case. We’d value the chance to make this right.
Thank you for your feedback, as it helps us improve our service.
Great service and very useful app. I enjoy talking to my family and friends without stress, without interruptions. Net connection is very smooth and clear. Thank you for your fine and hard work by developing such a amazing app to help us with this hassle-free service 🙏🏽❤️
Reply from Rebtel2026-04-25
Hi,
Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying smooth, stress‑free calls and staying connected with your loved ones. If you ever have questions or need assistance, feel free to reach out to us at [email protected] (mailto:[email protected]).
Rebtel really works!
I have family, friends and costumers abroad and sometimes the regular apps are not the best choice so, I subscribe for Rebtel and I call everyone when I need
Reply from Rebtel2026-04-23
Hi Ana,
Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve.
Have a great day.
Only makes calls about half of the time and recently changed my rate from $2 to $3 for the same monthly product.
Reply from Rebtel2026-04-21
Connections shouldn't be hit-or-miss. We hear your frustration regarding the rate change from $2 to $3, especially when calls aren't consistent. You deserve the quality you pay for. Please contact [email protected] so we can investigate these technical issues and find a resolution for you. Our team is ready to help. - Kaye
Scam, after accidently clicked on ad it send me fake invoice and subscribed to email.
Reply from Rebtel2026-04-20
Connecting with family shouldn't come with surprises. We want to look into exactly what happened with this ad and the subscription you're seeing to ensure everything is clear and fair. Please send the details of that invoice to [email protected] so our team can investigate this for a resolution. We’re here to help get this sorted out for you. - Kaye
Hi, I have been blocked on the Rebtel app! I bought credit three times! can you help me?! Best regards / Bahar
Reply from Rebtel2026-04-20
Hi Bahar, we hear you. It’s stressful to be locked out, especially after adding credits to call home. Our system occasionally flags accounts for review to keep your balance safe. We want to get you back to calling ASAP—please email [email protected] with your details. Our team will investigate immediately to find a resolution for you. - Kaye
Rebtel works fine... Sometimes. Most of the times, it cuts after 3, 4 or 7 minutes into the conversation. Its really not ideal when you have to call again every 7 minutes or so.
Skype was cheaper and was very reliable.
Reply from Rebtel2026-04-18
Hi,
Thank you for your review and for sharing your experience. We’re sorry to hear about the call interruptions and understand how frustrating it is to have calls cut after a few minutes. Please contact us with your registered Rebtel phone number at [email protected] so we can look into this and help.
Rebel recently started charging a fee to top up Zimbabwean numbers. A 10usd top up used to cost around £7.70 depending on the exchange rate. The same now costs a fee of £1.47 meaning it now costs £9.20 to send 10usd which is far worse than the exchange rate. This is daylight robbery. The website still states this service as fee free. Their support is non existent and you get answered by a robot.
Reply from Rebtel2026-04-16
Hello Munhu,
We’re sorry to hear about your experience with our rates. We would like to be able to provide more details regarding the reasons for these price changes. Please reach out to us at [[email protected] or via the app so we can assist you directly.
Thank you for your feedback—it helps us improve, and we hope to provide a better experience for you.
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