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Is Rebtel legit?
Rebtel (www.rebtel.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 48% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers truly appreciate the affordable international calling options and consistently find setting up the mobile application to be very quick and straightforward. Many people highlight that the platform successfully helps them stay closely connected with family and friends living abroad.
However, some customers also noted severe issues with unexpected account charges and unwanted recurring payment subscriptions. Consumers frequently complained about unresponsive customer support teams and experienced persistent difficulties in resolving troublesome billing problems. A few other people also mentioned receiving unexpectedly high phone bills from their local providers due to routing issues.
Auto-generated from all reviews of this business. For reference only.
At first rebtel service was good in the beginning I started to use them last year 2025 like sometime in July. Now June the 14th 2026 I just bought a yardie plan for my sister and I spend $35 for it and $4.99 making the total $40 I have the receipt tell me why I send a message my sister called me and told me that of June the 17th she's supposed to have a 30-day plan tell me why she does not have any data on her phone I have a receipt she's supposed to have credit on her phone she can call and do everything with data they're scamming and when you try to contact them they don't contact you back the customer service sucks I would not recommend this if you're going to spend all this money literally a whole entire American phone bill and your family cannot get the credit that you put on their phone whether it's between did you sell and reptile is bad very bad.
Reply from Rebtel2026-06-17
Hi Nicola. We’re very sorry to hear about your experience and understand how upsetting it is when a purchased plan does not appear to reach the recipient. We would love to investigate this for you. Please contact [email protected] with your receipt, account details, and the recipient’s number so we can review the transaction and assist further. -Trixie
The people you send top Up to do not always receive it and it is not straightforward to use. They make it difficult for you to get a refund with too much waffling. I regret using them.
Reply from Rebtel2026-06-15
Hi Wendy, we're sorry to hear about that. We understand how frustrating it is when a top-up does not go through as expected. Please rest assured that we take such issues seriously. To help us follow up on your concern, could you please provide your support ticket number?
-Mark Lowell
Hi Julio,
Thank you so much for your kind feedback! We really appreciate you taking the time to share this.
We’re glad to know you had a great experience, and it means a lot to us to hear such positive words like yours.
If you ever need anything, feel free to reach out—we’re always happy to help.
It’s good however often after few buzzing even the people don’t answer, I will get charge. This is not acceptable
Reply from Rebtel2026-06-14
Hi Kamran,
Thanks for the honest feedback — we appreciate it 🙏
If there’s something specific that felt confusing, we’d love to understand it better. Feel free to contact [email protected], and we’ll gladly help.
— The Rebtel Team
facing lots of issues as it always says session is busy after taking global unlimited plan...
Reply from Rebtel2026-06-13
Hello Sanjeev,
I’m really sorry to hear that you’ve been facing multiple issues, especially after getting the Global Unlimited plan—I understand how frustrating that must be. Please contact [email protected] for assistance about your concern. Have a nice day ahead.
Not able to call someone to pakistan from New shit service after price change
After the new price update the service to pakistan is shit am not able to call anyone how to fix it
Reply from Rebtel2026-06-12
Hi,
Thank you for your review. We’re sorry to hear you’ve had trouble calling Pakistan after the price change—we understand how frustrating this can be. Please contact us with your registered number and details at [email protected] so we can help resolve this.
Good tool, good quality of calls, afgordable and with minimal glitches
Reply from Rebtel2026-06-12
Hi there, thank you for your feedback! We are always looking for ways to improve our service. If you experience any issues, please contact our support team directly at [email protected] so we can review your account and help resolve any minimal glitches.
-Mark Lowell
Because you guys are really really expensive I send my family top up every time and it’s really expensive and I have to pay $10 $14 $15 could you make it really cheap cheaper
Reply from Rebtel2026-06-11
Hi Bushra, we’re really sorry to hear that. We’re always working to improve our rates and make our service more affordable for our users. Please keep an eye on our website (www.rebtel.com) for new discounted offers. If you need any help, please contact our support team at [email protected].
-Mark Lowell
Hi Wadzanai. Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve. Have a nice day.-Trixie
I didn't like that there is a automated monthly charge.
Reply from Rebtel2026-06-09
Hi there. Thank you for your feedback. We understand your concern about automatic monthly charges. Please note that subscriptions are optional and you can disable or re-enable automatic renewals at any time. There is no contract or long-term commitment. If you need any clarification, please contact [email protected] and we'll be happy to assist. -Trixie
*DO NOT USE THIS APP*
I signed up for Rebtel, deposited $5 out of which I only made like...two calls. After a month of not using the app I got banned and after multiple emails requesting different information (probably the longest I've ever spent going back and forth with CS) this is the response I got back from the company.
"At this time, this number is restricted in our system, which is why you are unable to log in. For security and compliance reasons, we are unable to provide additional details regarding internal account restrictions.
I understand this may be disappointing, and I sincerely apologize for the inconvenience. If you have another phone number that is not associated with any restrictions, please let us know, and we will be happy to check whether alternative options are available for accessing your account."
Rebtel basically took my money, banned me and won't tell me why. Time and money wasted. What a shitty company. Do not dare to spend any money with this company. Total scam.
Reply from Rebtel2026-06-06
Hi Sami. We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. We would like to review your case further and assist where possible. Please contact [email protected] and share your ticket number so we can investigate the account restriction and provide any available assistance. -Trixie
I'm trying to call Malawi but the number always changes and calls a Spanish number in Madrid. Then I get an engaged tone.
I'm pretty disappointed
Reply from Rebtel2026-06-04
Hi Esther. We’re very sorry to hear about the issue when trying to call Malawi. We understand how frustrating it is when calls are routed incorrectly and do not connect as expected. We would love to assist you further—please contact [email protected] with your account details so we can investigate and help resolve this issue. -Trixie
Good service and helpful during Iran war, still use it as an alternative.
Reply from Rebtel2026-06-04
Hi Reza!
Thank you so much for taking the time to share your wonderful four-star review with us! We are truly honored to hear that Rebtel was able to serve as a helpful, reliable connection for you and your loved ones during such a critical time, and we are incredibly grateful that you continue to use our service as your trusted alternative today.
We look forward to serving you again!
Best Regards// Jona
Good honest company charges are a little higher than expected.
Cheers Richard
Reply from Rebtel2026-06-04
Hi Richard, thank you for your feedback! We appreciate your support and are actively working to provide more affordable rates in the future. If you need any assistance, please contact our support team at [email protected], and we'll be happy to help.
-Mark Lowell
I being have service with this company for a while and always are good fast service and customer service is excellent
Reply from Rebtel2026-06-03
Hi Cristina. We’re delighted to hear that you’ve had a great experience with our service over time. Thank you for your kind words about both our calling service and customer support. We truly appreciate your continued trust and support. -Trixie
No comparison to Skype. However, my recent experience with customer service was very disappointing. I requested a receipt for accounting purposes, and due to issues with their system, they were unable (or unwilling) to provide proper documentation. As a business user, that is unacceptable. I will be discontinuing my use of Rebtel and looking for an alternative service.
Reply from Rebtel2026-06-02
Hello Karin,
Thank you for sharing your experience. I’m truly sorry to hear about the difficulties you faced while requesting a receipt. I completely understand how frustrating this must have been.
Your feedback is very important to us, and I’ll make sure it’s shared with our team so we can improve our processes. Please contact us again at [email protected] so we can assist you further.
We appreciate the time you’ve spent with Rebtel, and I sincerely hope we can regain your trust in the future.
Thank you again for your feedback, and I wish you all the best.
Low voice quality + app redirects me to wrong numbers
Since I started using this app, I have had voice issues. Whenever I call someone, they can barely hear me. One in 10 calls goes to the correct number; the rest go to a different person or number. The support team replies, but they don't actually help. They also charged me twice for the same transaction, so I ended up with a double credit that I didn't want. I spent the rest of the money calling random people; I don't mean to call them, but whenever I make a call, I end up speaking to a random person, the app redirects me to wrong number. Some of the people I accidentally contacted started calling me late at night, texting me and bothering me. I was trying to call my family and friends, so I didn't use the 'hide' option.
I have used similar apps before, but this one is the worst. I am only keeping it as I still have some credit.
Reply from Rebtel2026-06-01
Hi Habbachi, we're really sorry to hear about your experience and the issues you've faced with calls, billing, and support.
We would like to look into it further. Could you please provide your support ticket number so we can follow up on your concern and address it properly?
-Mark Lowell
This website has very bad service because I closed sending credit several times, but still they secretly stole money from my account and sent credit to my afghan number so I never trust this website anymore.
Reply from Rebtel2026-05-31
Hi there, we're sorry to hear about your experience. We understand how concerning this must be and we'd like to investigate what went wrong and help stop any automatic payments. Please contact our support team at [email protected] so we can assist you.
-Mark Lowell
I can not connect to Iran. And accidently subscribtion was on.. and charged me
Reply from Rebtel2026-05-30
Hi,
Thank you for your review. We’re sorry to hear about the connection issues to Iran and the unexpected subscription charge. Please contact us with your registered phone number and details at [email protected] we can assist you further.
Hi Jv, thank you for your feedback! We're glad to hear it has been easy for you. Our goal is to keep things simple and convenient for our users. If you need any help, please reach out to our support team directly at [email protected] so we can assist you.
-Mark Lowell
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