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Is Rebtel legit?
Rebtel (www.rebtel.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 48% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers truly appreciate the affordable international calling options and consistently find setting up the mobile application to be very quick and straightforward. Many people highlight that the platform successfully helps them stay closely connected with family and friends living abroad.
However, some customers also noted severe issues with unexpected account charges and unwanted recurring payment subscriptions. Consumers frequently complained about unresponsive customer support teams and experienced persistent difficulties in resolving troublesome billing problems. A few other people also mentioned receiving unexpectedly high phone bills from their local providers due to routing issues.
Auto-generated from all reviews of this business. For reference only.
I like The whole concept. Sometimes it takes so much time to get connected with another countries.
Breakups are very rare and connection is good.
Thank you for keeping us connected 🙏
Reply from Rebtel2026-04-16
Hello Georgia,
Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.
If you ever need help with your calls connection or want to share more feedback, feel free to message us in the app or at [email protected].
Thanks for being part of the Rebtel family—we appreciate you!
Bought credit to make international calls, and each time I tried to make a call I kept getting number not available, albeit i know the number works because am trying to call my bank internationally. I reached out to customer service, and they gave all sorts of excuses
Making an international call shouldn't be this difficult, i just need my refund back
Disappointing customer service. Instead of taking responsibility and solving the issue, they kept giving me stupid excuses why it might not work, then just give me my money back ????
Please stay away from this company
Reply from Rebtel2026-04-15
Hi there. We’re very sorry to hear that you were unable to complete your international calls and that you’re requesting a refund. We understand your frustration. We would love to assist you further—please contact [email protected] with your account details so we can review your case and help resolve this issue. -Trixie
Hi there. Thank you for your kind words and for taking the time to leave a review. We truly appreciate your support and are glad to be able to help you stay connected. Your feedback is appreciated and helps us continue to improve. Trixie
Connecting with your world shouldn't come with hurdles. We’re sorry the referral credit didn't show up—usually, this is due to a quick verification step. We want to make this right. Please send your account details to [email protected] so we can investigate and get those credits where they belong. - Kaye
Hi there. We really appreciate you sharing your experience. It’s great to hear that you find the app easy to use and convenient for sending money. Thank you again for your support — we're glad to have you as a customer. -Trixie
Why is the number i am calling in the UK always busy...?? I have been trying constantly for 3 days now and haven't been able to connect...I definitely have enough minutes
Reply from Rebtel2026-04-13
Hi,
Thank you for your review and for sharing your experience. We understand how frustrating this must be, especially if you have enough minutes and still can’t connect. Please contact us with your registered Rebtel phone number at [email protected] so we can look into this and help you.
Best quality connection and great service at affordable rate. I couldn't ask for anything more!
Reply from Rebtel2026-04-12
We’re thrilled to hear we’re hitting the mark for you! Providing a reliable, affordable bridge to the people who matter most is our entire mission. Thank you for being part of the Rebtel community—we're glad to have you with us. - Kaye
I am calling from Germany to Ethiopia.
Unfortunately it doesn't work. Can you help me please?
Reply from Rebtel2026-04-12
We know how much those calls to Ethiopia mean to you, and it’s frustrating when the connection doesn't happen. We want to get you back on the line as quickly as possible. Please send a quick note to [email protected] with your account details. Our team is ready to investigate this immediately and find a resolution for you. - Kaye
DO NOT BUY THIS SERVICE ITS A SCAM AND VERY UNLAWFUL, PATHETIC, RUDE AND FRAUDULENT COMPANY.
I would give this company negative stars if I could. They kept charging me without my knowledge and the app never allowed me to make any calls saying I have no active subscriptions. I was a long term customer. So I ended up buying alternate service with another company since there was no way Rebtel was letting me even add top ups or review my subscription.
I then noticed my credit card was charged for more than 1 year wihtout my knowledge while they said i have no subscriptions and did not let me make calls. So I emailed their pathetic customer service and they kept telling me they could not refund the amount and never bothered to understand the reality of the situation. Very sad, sorry state of affairs. I did not know Swedish companies are so unhappy, stuck up and pathetically rude.
BIG mistake buying their service and keeping it in the first place. PLEASE DO NOT FALL FOR THIS COMPANY. They are a disgrace to the word CUSTOMER SERVICE. Not sure why and how they are even open and operating.
Reply from Rebtel2026-04-13
Hi Meg, we’re truly sorry to hear about your experience and the support you received. We take concerns about billing very seriously and would like the opportunity to investigate this properly for you. Could you please provide your support ticket number? Once we have it, we can follow up and resolve this issue.
-Mark Lowell
Lifesaver - reliably does exactly what it says on the tin with zero hassle.
Reply from Rebtel2026-04-10
Hello Nyasha,
Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.
If you ever need help or want to share more feedback, feel free to message us in the app or at [email protected] ([[email protected]) .
Thanks for being part of the Rebtel family—we appreciate you!
The app is not friendly. theyonly use AI bots. I dont get clear answers. they over charged me and twice. I asked to cancel one of them. I'm emailing back and forth. No can do. DON, T USE THEM. I'm very unhappy
Reply from Rebtel2026-04-09
Hello Flora,
We’re sorry to hear about your experience with the app. This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at [[email protected] (mailto:[email protected])] or via the app so we can assist you directly.
Thank you for your feedback—it helps us improve, and we hope to provide a better experience for you.
What kind of shitty service do you offer?
I tried to call several italian landlines without answer, then I tried to call mobile ones and, for some they couldn't hear my voice at all, while with others I was redirected to Indian numbers?
What is this? Fortunately, I had free credits.
At least Viber works.
Reply from Rebtel2026-04-09
Hi,
Thank you for your review and for sharing your experience. We’re sorry to hear how frustrating this has been and understand your concern. Please contact us with your registered Rebtel phone number and details at [email protected] so we can look into this and assist you further.
Hi Cheriden,
Thank you so much for your kind words. I’m thrilled to hear that you’re happy with our service. 😊
We truly appreciate your support and are always here if you need any assistance in the future.
Have a nice day.
Hello,
I am experiencing a persistent issue with the Rebel app.
All my international calls are being disconnected automatically after approximately 2 to 3 minutes, regardless of the country I am calling. This issue occurs consistently on every call.
I have tested multiple destinations and the problem remains the same.
Could you please investigate this issue and advise on the cause?
For your reference:
• Location: Saudi Arabia/Bahrain/UAE
• Issue: Calls drop after 2–3 minutes
• Affects: All international calls
Reply from Rebtel2026-04-06
Hi Shanil. We’re very sorry to hear that your international calls are consistently disconnecting after 2–3 minutes across multiple locations. We understand how disruptive this must be. That’s not the experience we want. Please contact [email protected] with your account details so we can investigate and assist you. -Trixie
Hi,
Thank you for your review and for sharing your positive feedback. We’re happy to hear that you find our rates competitive and our service reliable. If you have any questions or need assistance, feel free to contact us at [email protected].
I am suffering your disugsting app. I did cancel monthly plan but still can not use my current credits which I bought out of the monthly plan!!!
I need an instant call to my family during war in Iran but your system is very behind the other apps.
Reply from Rebtel2026-04-06
Hi,
Thank you for your review and for sharing your experience. We’re truly sorry for the frustration this has caused, especially given how important it is for you to stay in touch with your family during this difficult time. Please contact us with your registered Rebtel phone number at [email protected] so we can look into this and assist you further.
To be honest, I am very satisfied with the service.
Reply from Rebtel2026-04-05
Hi,
Thank you for sharing your positive feedback. We’re glad to hear you’re very satisfied with our service. We’ll continue working to provide a great experience. If you have any questions, feel free to contact us at [email protected].
Hello there,
Thank you for reaching out, and we're sorry to hear that your calls are not connecting.
We’d like to inform you that calls to Iran may not be connecting at the moment due to a temporary outage affecting local mobile operators. Please rest assured that we are actively monitoring the situation and will share updates once services are restored.
For further assistance, you can reach us at [email protected].
Thank you for your understanding and patience.
The app works, depending on country it can be expensive. I was unsure about using it because of other reviews where people have described it as a scam, having now used it myself and confirmed it works I recommend:
- make sure you turn off “auto top ups” in settings there’s where a lot of people get done
- only use WiFi where you can and make sure you turn off phone lines and mobile data in call set up as that seems to cost more
-
Reply from Rebtel2026-04-05
Hello Consumer,
Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.
If you ever need help or want to share more feedback, feel free to message us in the app or at [email protected] ([[email protected]).
Thanks for being part of the Rebtel family—we appreciate you!
Hi,
Thank you for sharing your feedback. We’re really glad to hear that your experience was quick and easy—that’s exactly what we aim for. Your kind review means a lot to our team. If you ever need help or have questions, feel free to reach out to us at [email protected].
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