Very poor Quality & bad customer…
Very poor Quality & bad customer service from Nike! I am writing to formally dispute the findings for Claim Number 131657952. Nike assessment states that the damage is "not a material or manufacturing flaw"; however, I strongly disagree. As a dedicated Nike collector with over 70 pairs of shoes, I am well-acquainted with how your products should perform. This specific pair was used strictly for walking and was part of a large rotation, meaning they saw very little use. The degradation is not "normal wear and tear," but rather a clear failure of the materials used during manufacturing. The damage is located on the upper portion of the shoe, an area that does not sustain impact or friction during normal walking. This indicates that the issue is not due to wear and tear, but rather a factory defect. The material appears to be of substandard quality and was not suitable for this type of footwear. As shown in the photos, the material is prematurely disintegrating/falling apart despite minimal use