Hit or Miss
Let’s start with the good. Our delivery from Pennsylvania to Missouri was excellent. Mike, our delivery man was very thorough and took great care to check where we wanted the various items to be delivered to. He was very communicative and expedient—the delivery was one day early! The vast majority of our items arrived in their original state and overall we were happy with the move. Now for the not so great. The pickup from our apartment to the holding point was done by a completely different moving crew. They charged us an exorbitant amount of money for packing materials without first quoting us on what the various packing fees would be (couch, bed, a few smaller items). These fees were added after they had already loaded up all of our items into the delivery truck, leaving my family little option but to sign off on it, as they had already completed the job. There were various points at which my mother in law went to pack things herself with her own materials, for them to only say, no no, we have our own box, we can do that. They then charged us a significant amount for the packing materials at the end. All in all, we ended up paying well above our initial quote (both in square footage and in packing materials), about $1800 more. The moral of the story is, you don’t know who you are going to get. Sometimes you end up with a good crew like Mike and sometimes you get unlucky.