Deceptive, deceitful, and unfair. Buyer beware!
Targus claims to have a 30-day money-back guarantee, but it is actually a 30-day window to submit an application for return, subject to their review and approval, subject to you paying all the shipping fees to return it, and being charged another 10% unknown fee, even though they caused the return by lying about the product. I ordered a "Chill Mat" (lap table for holding a laptop). The lap table was pricey at $89.99 but advertised and described as having a "padded air mesh base" and a claim that it "fits laptops up to 18-inch." When I received the order, it had no padding at all, and it was far too small to hold my 18-inch laptop. I immediately contacted customer support through their online portal to return it. I had to complete a return request form and plead my case for them to consider allowing the return. Days later, I received an email telling me they will allow me to return the item, with instructions to send it in its original condition with original box and packing at my own expense. After packing it up perfectly in its original box and packing, I spent $16 in shipping cost to send it back to them. They issued a partial refund a week later having deducted another 10% from the price I paid with no explanation for the shortage. I complained by email that I felt it was unfair to charge me the cost of return shipping and to tack on a 10% return penalty since they had misrepresented the product in their description. They sent me a link to read their return policy which states the customer must pay for return shipping. They also explained that they retroactively charged me for the “free” shipping costs to ship the item to me originally. Again, this return was their own fault for misrepresenting their product in the first place. Had they not lied about it having a padded base and fitting an 18-inch laptop, I never would have ordered it. I am used to dealing with reputable online retailers, so it is infuriating when an unscrupulous seller makes false claims about their product to induce sales, then refuses to give a full refund when they get called on their misconduct. Targus, Inc. of Anaheim, CA treated me unfairly and I will never do business with them again. I recommend others avoid them, too.