Nice Board but Bad Customer Service and they Used AI
I really like the ease of the board and how compact it is for storage. It really is ideal for home workouts. I’m knocking half a star off initially for the mess I had with receiving my board which was partially my fault, partially royal mail’s fault, but partially Reformlys fault as well and another half a star for their communication through the mess. I don’t know where these people are located but it is NOT in the UK as they claim. It takes several days to hear a response from them and when you do finally get an email reply, it’s at 6am and then that’s it for another few days. Horrible customer service and availability. Now, for the board itself. I’ve had it for two months now and everything still seems to be working ok but the sliders can get a bit sticky at times so I’m nervous about long term durability. The app is fine and the videos are a really nice perk to the purchase as you have guided videos. The reason I knocked off another star is because I’m pretty sure they used AI in the process. Some of the instructions don’t match the video (like saying long bands when the girl in the video is clearly using loop bands, saying “squeeze the ring between your hands” when the video shows the ring between the knees, etc.). Either they used AI or they were extremely lazy in quality control. Some of the videos are also extremely clunky in terms of order of exercises and require a lot of set up changes between moves when they could have been ordered in a way that didn’t make you change the configuration of the board every time. All in all, I’m happy with the product and I use it almost every day but if Reformly used AI to make their videos, I will never buy from them again and cannot in good conscience recommend them to others.