Repeated changes with minimal notice. Surly service
changed our departure date and return dates and flights with minimal notice. Informed by email that very morning before our flight that it was delayed by over 12 hours causing us to miss our connecting train journey the next day. Forced to get a full refund and book another airline leaving the same day. Return flight : changed 3 times forcing us to change accommodation and pre booked transport. Also re routed us to Bali with extending the flight by almost 2 hours. Not allowed off the plane in Bali. Cursory cleaning - single young girl with a brush and pan only collecting visible rubbish. By the way you are forced to throw out all water at the Boarding gate so cannot buy water for the flight. The air hostess refused to serve us water and insisted we purchase. One angry passenger got a cup after getting aggressive. I just shut up and paid up. Furthermore, with the repeated flight changes they lost our pre purchased meals. Then said they had nothing left except Green curry Thai chicken. Worse still they were reluctant to believe us and wanted proof which we could not provide without internet to open our email for the voucher. On the positive side: Plenty of leg room. Admin. staff willing to refund if you meet conditions. Note: they are no longer a full service airline now. Have to pay for luggage, seats, meal and water.