HORRIBLE CUSTOMER SERVICE RESPONSE TIMES
Ordered a light up necklace from FOCO and received the incorrect one. They do not answer their phone line and emailing their customer service states 24-36 hour responses but they definitely do not meet that time frame. Finally when they messaged me back, they asked for a picture which I submitted and still have yet to receive a response after 3 days. I have been patient and my patience has run out. Maybe reporting them to the FTC will get them to boost their customer service department. As much money they charge for products, they can hire customer service phone support.