Quality goods; low prices; quick shipment; outstanding customer service
I just had a terrific experience purchasing a jacket from SGAN. I went onto its website and ordered a Big And Tall Men’s Mid Length Windbreaker. After checking the Size Chart on the webpage, I ordered the jacket in size 4XL, which is my normal size. SGAN sent me a link with the tracking information for my package from Yanwen, a Chinese courier service that has partnerships with DHL, FedEx, and UPS. When I placed my order, SGAN stated that I would receive my package (in California) in 5 – 10 days; it arrived in 7 days. I was able to track the package every step of the way. The jacket I received was a size 6XL, but was still too small for me. (I’m 6’6”, 260 lbs.) I sent an email to SGAN explaining that I liked the jacket, but would need it in a size 8XL. SGAN responded in just a few hours, explaining that it had considered that the jacket’s stated sizes ran small, which is why I was sent a 6XL rather than a 4XL. SGAN asked me to pay US$20 to cover the shipping fee and said it would ship me the jacket in 8XL. SGAN told me I could keep the first jacket, give it to someone, or donate it to a charity. I paid the $20 shipping fee and received the second jacket in 6 days. The jacket is very well-made and its cost is 50% - 75% less than similar jackets for sale on various U.S. websites. Not having to return the first jacket and just paying the additional $20 shipping fee for the second jacket seemed like a great deal to me. I feel badly for the customers who reported that they did not have a good experience with SGAN, but mine could not have been better. I particularly appreciated the quality of the jacket I purchased; the responsiveness of SGAN’s customer service department; and the reliability of Yanwen, SGAN’s courier service. If you’re considering a purchase but have a question about the sizing of the item, I’d encourage you to send an email to SGAN before placing your order.