I ordered on December 22 and took a WHILE! Finally received Feb 18!
I ordered on December 22, 2025. I expected 3-5 weeks until I would receive the product, as stated by company at time of order. After 5 weeks, I reached out and heard nothing back. I reached out again a few days later and said that I was going to cancel the order and request a refund since they had not responded, and this time they responded letting me know that the product was still on it's way and not to worry. It has been another week and I have not heard any update from them. I am concerned that I may not get the product at all so I reached out again requesting a refund. I have not heard back yet. I was looking forward to receiving this product so I am very disappointed but I think I can find something similar elsewhere. Update 2/20/26: Since I wrote the previous review, someone from Lhanel contacted me and emailed back and forth offering to refund, if that is what I wanted, but I decided to give another week since they told me that is was about to ship. This time, it did ship within the week, like they said. I received the product two days ago and I think I'm going to really like it. It is pretty sturdy and seems pretty well made. I hope that it doesn't wear out my carpet since the rollers go back and forth. Also, it seems to move around a bit more than I'd like. But it is a good way to get moving and it's kinda fun. After all of the delayed communication and delayed shipping, I can say that I am happy to have received the product even if it was about a month longer than expected. The company was able to partially refund me for the inconvenience and I really appreciated that since I did have to wait so long. If you order, just allow PLENTY of shipping time and be consistent in trying to get them to communicate with you. It is not a scam and you will eventually get your product. :) I am changing my stars from 1 to 4. I have not had enough time to see results but I'm looking forward to that!