My Issue Was Resolved.
UPDATED REVIEW: (8/21/24) I am leaving the original review as the second part of this message for context, but I am changing the title and star rating from 1 to 4 stars. One of the very nice and understanding Customer Service Managers (J) reached out to me in an email a few hours after my call on 8/20/24 and resolved the issue. They stopped the package from being shipped at the standard rate and overnighted my replacement to me. I received it in the mail today as promised and this time it arrived undamaged. That's all I wanted, just some understanding that I ordered this knife under the assumption that I would have it within a few days, and after more than a week, I was getting a little impatient... My faith in the company and its ability to resolve order issues is restored, and will once again feel comfortable shopping with them in the future. In fact I'm going to buy some Benchmade BlueLube for my new knife right now. This is how you create positive experiences and lifelong customers, not by getting stingy and denying someone expedited shipping. ISSUE RESOLVED, READ THE FOLLOWING FOR CONTEXT: I bought a knife on Monday, 8/12/24 and paid for faster shipping, 1-3 business days. It came damaged (8/15/24). I called customer support, who asked for pictures of the damaged item so they could process the return. When I emailed them the pictures, they emailed me back a return label and said that, "as soon as you drop off the item at USPS, we will ship out your replacement." Well that didn't happen. I called again the next day to see why my replacement hadn't yet shipped, they said it would either ship that day, Friday 8/16/24, or the following Monday, the 19th. It didn't. I call again today (8/20/24) to see again why my replacement is not already in my hands, and the woman who answered me said that they only send out replacements once they receive the original item, so SOMEONE lied to me to get me off the phone. She also told me that she would not overnight my replacement, even though at this point I've already waited 8 days for this knife that I paid to ship quickly, and also that they would be sending it via standard shipping. These people didn't even have the decency to use the same shipping speed that I originally paid for, let alone overnighting the replacement to me AS THEY SHOULD HAVE. I will never buy from Knife Center again. As soon as my knife actually does get to me, whenever that is...I'll be deleting my account and recommending anyone I know against purchasing from them in the future. Absolutely disgraceful "customer service."