Welcome to your resource for all things cutlery, shaving, and security. Since 1995 the KnifeCenter has been giving you the best "Old Fashioned" service. Buy knives by browsing from over 20,000 products, including pocket knives for every use, outdoor, camping, and survival knives. If you are a Swiss Army Knife fan, don't miss our selection of Swiss Army Knives, multi-tools and kitchen cutlery from Victorinox, or kitchen knives from Henckels, Wusthof and more. We also offer the finest Custom Made Knives and Semi-Custom Made Knives on the web!
Written by the business, not verified by us.KnifeCenter (www.knifecenter.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Buyers consistently praise the extensive selection of quality tools, competitive prices, and exceptionally helpful support staff who readily assist with all inquiries. People also appreciate the engaging product videos and find that placing an order online is always smooth and efficient. Shoppers frequently mention that shipping is remarkably fast when items are readily available in stock. Though some reviewers were dissatisfied with delivery delays, customers noted that certain shipments took much longer than expected to arrive. A few individuals also shared their frustration regarding unexpected stock shortages, prolonged backorders, and restrictive return policies.
Auto-generated from all reviews of this business. For reference only.My experience was made by Lexi!!! Cut and dry! She is the most intelligent driven person that I have talked to at KNIFECENTER!!!! Fantastic customer service skills and an asset to your organization.
Thank you, Andrea! We'll definitely pass this along to Lexy — glad she made such a great impression!
Knife Center is my A#1 go to for any knife or knife related items. Service is great, they use multiple shippers so if, for example, someone HATES FedEx, UPS is available. DCA is the man also. their weekly YouTube new knife show is always informative and intertaining.
Thanks so much, Chris! We love that you appreciate having shipping options, and glad you're enjoying DCA's videos on our YouTube channel!
I bought a livewire 9000 Otf a 320 dollar knife in 40 days it’s broken spring broke off. Unacceptable in a Otf with this price point . I didn’t even deploy it that much not nearly as much as my Guardian Tactical 035 which I deploy 500 times a day minimum and it’s been over a year and it deploys now like it did the day I got it. To make things even worse knife center says to send it to Kershaw that they can’t do anything. They have a 60 day policy which should be 90. But even with the 60 day policy it’s been 40 days so they are wrong. BladeHQ would have fixed this wrong no questions asked even if it wereasked past 90 days. They’ll do grace periods like if it were 98-100 days they’d still honor it. But not knife center they won’t even honor a 40 days with a 60 day policy so make that make sense. Very disappointing. Do better knife center bc if you don’t fix this wrong in a big way then I’ll never buy another thing from you.
We understand the frustration of a new knife breaking, but we want to make sure we clear up a few details. Our return policy is actually 30 days, and your order was at 48 days when you reached out. Any product issues that occur after our 30-day window are handled directly under the manufacturer's warranty, which is why we initially directed you to Kershaw. That said, we always want to take care of our customers as best we can. As we mentioned in our email to you yesterday, we are making a one-time exception to accept your return and get this sorted out. Please check your inbox for those return details so we can get this resolved. Feel free to reach out with any questions or concerns.
I ordered an expensive knife to have for the weekend t o shoot content. I paid for 2nd day shipping. 1 small side item was not in stock so they held my shipping and I lost out on a weekend of revenue even though I contacted twice them per their policy to have the nice knife shipped immediately, they did nothing.
Thank you for sharing your feedback. We always want to ensure our customers get their gear exactly when they need it, and we sincerely apologize for the frustration this delay caused you. Because your TrustPilot profile does not list your name or order details, we currently cannot look up your account to see exactly what happened or find your previous messages. We sent a formal 'Request Information' ticket through TrustPilot this past Friday to get your order number so we can investigate this immediately. Please check your TrustPilot notifications to reply to our information request, or reach out to us directly through our website with your order number.
This is the second of these knives I've bought. I was so pleased with the first one, I'm ordering a second in case I lose the first.
Thank you for the 5-star review, John! We appreciate your business and are so glad we could provide you with great experience. Thanks for choosing KnifeCenter!
Been shopping with Knife Center for about half a year now, and I have always been very impressed with their selection and customer service, knowledge sharing, and value for the price. I researched a lot of retailers when I got into knife collecting, and Knife Center had the best prices, and still does. Best of all, they finally fixed their transactional emails, so they no longer have broken images!!! My only complaint is that I wish I lived closer to them, though that might be a bad thing. Oh, I also really appreciate how quickly they update their inventory. I celebrate a little when I manage to snag one of the last of an item I wanted. I only wish I could be notified when an item I want is back in stock.
Thank you for the great review! It's awesome to hear that you've had such a good experience since getting into knife collecting. We're happy we can offer the value and quick updates you're looking for, and we'll definitely pass your note about back-in-stock notifications along to our team. We appreciate ya!
This company always has a great selection at very fair prices I’ve been doing business with them for years at least 15 always been happy with product
Thank you for being such a loyal customer over the last 15 years! We truly appreciate your business and the positive review. We appreciate you!
Knifecenter is very professional with their business. The knife I ordered was on sale, at a good price. Plus I got $10 from reward points, and that was really good.
Thank you for your business and for the great feedback! We’re happy to hear you were able to snag a good deal and put those reward points to use. We look forward to your next order!
Great job overall! I had to return an item once and it was handled with courtesy and professionalism. Shipping and packaging are excellent. I love the free shipping promotions and almost always order something especially because of your broad inventory. I would like you to consider offering a small discount on shipping for items that don't qualify for the free shipping during these promotions. Keep up the great work and thanks for all you do!
Thank you for your business! We’re glad we could handle your return professionally and that you're enjoying our selection. We appreciate your suggestion regarding shipping discounts and will definitely share that with our team!
Fast easy ordering great prices thanks guys
Thanks for the review! Glad the ordering was fast and easy. We appreciate you!
a place to buy knives and tools that is trust worthy and will ship out your order in a timely manner...been a long time customer of this place and sure there have been hiccups with my orders along the way but by and large...compared to other online retailers of the same products...you can trust these folks to ship out your order in a timely manner...the customer service is also much better than most in the industry
Wahoo! Thank you for being a long-time customer and for your business. We appreciate the honest feedback and are glad our team and shipping speeds have earned your trust over the years. We appreciate you!
Everything I have ordered has came on time and as promised!
Thank you so much for the 5-star review! We’re thrilled to hear that your orders have been arriving on time and exactly as expected. We appreciate your business and look forward to serving you again soon!
Good experience ordering from here. Knife arrived well packaged and exactly as described. The Bugout is lightweight and the blade is sharp out of the box. I use it for camping and general outdoor tasks. The site has detailed specs and good photos which helped me decide. The pocket clip was slightly loose on arrival but that was easily fixed.
Your review means a lot to us! Thank you for taking the time to share your experience!
My order is lost. It never arrived and the customer service representative told me to read the fine print. The customer service representative told me that it would be a minimum of 4 weeks before they would start an investigation and 5 weeks before they would consider a refund. The customer service representative told me that this is a known shipping problem and yet they continue to ship through this problematic shipping service. I have lost all confidence in Knife Center. I order 5/10 from Knife Center a year and have never had issues with them before. I will not order anything from Knife Center again.
Thank you for being such a loyal customer over the years. We value the fact that you've trusted us with 5 to 10 orders annually, which is why we were concerned to hear about your frustration regarding your recent order. We would like to clarify the timeline, as there may have been a misunderstanding during your call with our Customer Service team. When the Free Shipping (USPS Ground Advantage) method is selected for a long-distance, heavier shipment like this one, our checkout page does specify a 2–4 week delivery window. During your conversation with our team, you mentioned that you had seen this timeframe at checkout, and we apologize if our explanation of those carrier transit times felt dismissive. Our goal is always to provide realistic expectations based on the shipping method selected. Your order was placed on 3/19, shipped on 3/20, and delivered on 4/10. This was within the 2–4 week window provided at the time of purchase, and the package arrived the day after this review was posted. We offer faster services for customers who need their items more quickly, but we keep the Ground Advantage option available so we can continue to offer a free shipping tier even for orders traveling across the country. We appreciate your past business and hope you enjoy your new gear.
I always get great service from Knife Center. I haven't bought anything in a while and I needed help to access it. Heather was "GREAT" she fixed my account and assisted in making my order.
Wahoo! Thank you for the business and for coming back to shop with us. We’re glad Heather could get your account sorted out and help with your order. We appreciate you!
Excellent selection, service and always fast shipping. A go to for many of my knife purchases!
Wahoo! Thank you for the business and for being a loyal customer. We’re happy to be your choice for gear and appreciate the feedback. Look forward to serving you again soon!
As usual a very solid experience. Got to use some points towards purchase and did that online. Easy to navigate through checkout via online prompts. Looking forward to delivery as always for new fidget and fun with new blade.
Wahoo! It’s great to hear those points came in handy for your latest order. We’re glad the checkout process was a breeze. We appreciate you!
Your shipping is slow and awful. I love your videos on YouTube and demonstrations/ reviews of products.
Thank you for sharing your feedback. I sincerely apologize for the shipping delay with your shipment. I took a look at your details and confirmed your order shipped the same day it was received (March 17th). While USPS Ground Advantage typically arrives within 5 business days, it appears USPS is currently experiencing a delay with this specific shipment. I have reached out to our USPS representative to investigate the cause of this delay and see if anything can be done to prioritize the delivery. According to the tracking, your package is currently in transit so it should be delivered very soon. We appreciate your patience while the carrier completes the delivery.
Knife Center web site has everything you need. Informative and easy to navigate. Buying experience is a breeze.
Appreciate the feedback! Glad we could make the buying process a breeze for you. Enjoy the new gear!
Ordered in mid December 2025. I haven’t received my order as of March 9, 2026. Very disappointed in Knife Center - I doubt I will order from you again.
Thank you for sharing your feedback and we sincerely apologize for the frustration this delay has caused. We understand that waiting since December is a long time, and we'd like to provide some clarity on the status of your order. When your order was placed, it included an item specifically marked as delayed with no ETA from the manufacturer. As noted in our shipping policy and your order confirmation email, we typically ship orders in full once every item is in stock to keep shipping costs efficient. We would love to get your in-stock items to you immediately. Please reach out to our team at [email protected] or 1.800.338.6799 and we can either split the shipment or remove the backordered item so your other gear can ship today. We appreciate your patience and hope to turn this experience around for you.
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