WORST EXPERIENCE EVER!!!
WORST CUSTOMER SERVICE! They don’t answer the phone and the corporate I called hung up on me twice. It took me over 3 hours to situate an order for my father’s birthday. I ordered a $75 arrangement for same day delivery on the website. So immediately I called the store fulfilling my order to check/verify and she told me she sees the order but does NOT have the transfer paperwork, so she told me to call ALL their locations in San Antonio, find who has it and ask them fax it to her. She also said they have no boxes, so I asked if we could use something smaller or bigger or different and she said there’s no boxes…wasn’t possible to do. That was about the time when she started YELLING at me and then just hung up on me! I was like shaking after that call….this was important that My father receives this. So I begin call every store to see who has it. finally an associate named Lettie told me that it isn’t my job to be calling around and furthermore everything that woman told me was incorrect. That she does HAVE the correct paperwork.and mentioned that that store has been having extreme issues and they many boxes different boxes to accommodate my dads order. She very nice and mentioned I should call corporate. I call and explain the situation to Torique, he called that store several times and no answer.. He then canceled my order and gave me a refund then the phone hangs up. I call back and reach Kahela this time, I asked if we could call the store together; and someone named Fernando answered. (I’m at 3 hours on phone by this time) He said he was the closest thing to a manager….he explained they have no boxes, helium, or birthday balloons. I’m shocked at this point because THIS is who is doing my dad’s order. Then tells me my order is canceled so I need to make a new order and pay for that. I did that over the phone with him, so I just paid for whatever at this point. It was another $75, Im shocked they didn’t take care of something for all the trouble…NEVER GOING BACK!