Terrible Customer Service with Lock-in Annual Terms
I thought I had cancelled, but it turns out it was only downgraded. Probably from an exit flow that made cancelling less clear than staying, and possibly my fault. Although I know I clicked "Cancel subscription." Then when we were billed, that VERY DAY I requested it be cancelled and refunded so that we weren't using up ANY time of the 365 days we were prospectively billed for. But despite the fact that they offer monthly subscriptions, I was told Pandadoc refuses to refund any of the 12 months of unwanted, unused services. You would think they'd treat a founding customer of nearly 10 years better and do what's right. Not the case. Beware. DO NOT sign an annual agreement with them. And use Google's e-signature for $10/mo instead.