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Camille M

United States

2 Reviews
3 Reads
0 Useful

2 reviews

Kkbags

Update to my previous review

Update to my previous review. The company was very responsive and we opted to refund our money and forgo the backpack since school had started weeks ago and we ended up busying something in our city. We received the refund like they said they would. We may try again another year as my daughter likes the design of this backpack but will pay extra close to the address and order well in advance. I gave them an extra star as well because they did provide great customer service.

2024-08-30
Kkbags

Paid around $44 and have no bag

I ordered the bag online and used PayPal. Waited almost a month and emailed asking about the backpack. They were responsive to my emails and sent me a tracking number. It took some time to get through customs in LA, and finally it was to be delivered only to find the shipping address was incorrect. I’m not sure how the address was incorrect as PayPal automates the billing address linked to my bank account, and I’ve used PayPal for over 20 yrs without having this issue once! Anyway, they said they would refund 50% or if I paid another $12 they would resend another bag. Looks like a great bag and gets good reviews but unfortunately I cant prove that I didn’t put in my address incorrectly and didn’t catch it early on. This has been my experience with this company. Responsive but paid $44 and have no bag.

2024-08-27