Ghosted by Customer Service
Waiting to receive item for exchange. Email w customer service went fine originally. I got the item I want to exchange on Sunday 8.26. I've been emailing lovense several times daily since Sunday with no reply. I was told once I get the item to return, get in touch, send pics of unopened item and they'll start the exchange and refund me the $40.00 difference and email return label. NOT ONE AINGLE RESPONSE TO 6 FOLLOW UP EMAILS FOR THIS EXCHANGE.