Unethical practices Sub standard expensive product offering
I signed up with Aircall and paid upfront for a full year. I barely used the service, and at the time of signing up I made it absolutely clear to their sales rep (Monique Ng) that my account must not be set to auto-renew. She confirmed this. Despite that, Aircall went ahead and charged my card over $3,000 for an automatic renewal without my consent, without any reminder, and against the agreement I had in writing with their salesperson. When I raised the issue, they confirmed my account was closed and promised to review the charge. That was in August. Months later, after repeated emails, I have received nothing but delays and silence. Their last update (27 August) was that the refund “was under review,” but since then they have completely ignored every follow-up. This shows: Unethical sales practices – agreeing to disable auto-renewal but then charging anyway. Lack of transparency – no reminders before renewal, no proactive communication. Customer neglect – ignoring emails after admitting fault. Financial risk – small businesses like mine cannot afford thousands of dollars being locked up for months with no resolution. Aircall markets itself as a customer-first company, but my experience shows the opposite: once they have your card, they operate on greed, neglect, and silence. If you are considering Aircall, beware: their billing practices are predatory, their customer service is unresponsive, and once you are charged, recovering your money becomes an uphill battle.