GREAT MACHINE…
I've had my 80 watt machine for over a year & a half now & I absolutely love it. It worked out of the crate and was easy to set up. It is set up in my basement. I've had no issues with the machine so I can't speak to how their tech support is. (If I ever had to use their tech support and it was satisfactory, I'd give them a 5-star rating) I've added a few upgrades such as: new exhaust, camera, new air assist, & interior lights. Everything is working great. I believe in this machine so much that I've become a demo room host for OMTech machines so that I can share my experiences and pleasure that I have had with the machine with potential laser purchasers. This has been a very worthwhile investment. I highly recommend this company for anyone thinking of purchasing a laser machine.