Paid for food I never received, useless help system
I ordered two items, and received only one. The help system would not let me report it or register the issue, so I tried the next day, and the system response was that the order was not eligible for a refund. I tried using the chat feature to get further assistance but got an error message, no matter how many times I tried. So I tried again the next morning. This time I was able to start a chat. First you respond to automatic prompts, and you're asked to upload relevant images. I uploaded a screenshot of the error message I received when trying to get help the previous night, and screenshots of my receipt showing the 2 items I ordered and that I was charged for both. What else could I show, how do you photograph the absence of an item???? It made no sense to upload an image of the one item I did receive because that proves nothing, you could have received both items but photograph only one of them. Anyway, no one responded in the chat. I tried again, still no one there, no response. Then I saw a little notification that they were all busy and no one could help me now but would respond later. I checked back later a couple times in the app, going to my account to check for an update or message. Nothing. I forgot about it for several days because life is busy. Then today, about a week or so later, I find an email from Postmates, dated 6 days ago, asking for images of my receipt and of the order. Well I already sent them screenshots of the receipt, and again, an image of what I received is pointless because that proves nothing. You could photograph just part of your order and not show all of what you received. So I'm stuck paying $11.49 for the sandwich I never received. A reminder of why I need I rarely use Postmates. They have terrible customer service, and get stuck paying for food you don't receive.