They always change the delivery time…
They always change the delivery time wasting my whole damn lunch break waiting on my scheduled food delivery!
About Postmates
Data updated- Website
- postmates.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 23 reviews
- Replies to negative
- 0% (0/110)
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Is Postmates legit?
Postmates (postmates.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 48% give 1 star; The business has not yet replied to negative reviews; 23 of them were added in the last 12 months. Last updated 2026-09-05.
What people say
This is %100 a scam application
This is %100 a scam application, it has no customer support, no remedy to any problem , and won’t refund money on food you never received. I don’t even know how they can legally operate , and have 0 accountability in the loss of goods and services. They deserve a class action law suit.
Postmates is the MOST AWFUL company and…
Postmates is the MOST AWFUL company and delivery service. THEY HAVE 26,130 complaints against them! They rob you and do NOT do anything about it. STAY AWAY FROM POSTMATES!!!! They are cheaters and crooks. PLENTY of other delivery services that know what they are doing. THEY ARE PART OF UBER!! NEVER USE POSTMATES!!!!!!! OR UBER AGAIN!!!!
Postmates is an absolute scam
Postmates is an absolute scam. They advertised the 70% off offer but applied an inferior offer automatically and didn’t give me a chance to change it. I argued with customer service for more than an hour over chat and phone. And I was mostly just told they would stick to the scam charge. Finally on the phone, they said they’d refund me and said they’d send a confirmation but I got neither confirmation nor refund. I reached out again, and they just started explaining to me again. And they claimed they’d escalate the issue but again I got no email. Their service is bullshit and a waste of time.
Terrible Customer Service & Issue Resolution
The customer service team is possibly the least helpful CS team on the planet. They don’t address your issues and just say, you have received the highest level of service you will receive. Also when my order was missing items, they offered me $2 to compensate for a $50 meal being wrong.
Delivery delays
Delivery delays, consistently inaccurate delivery-time estimates, and the poor quality of food that arrives cold and soggy due to those delays overwhelmingly outweigh any convenience this app provides. To make matters worse, Postmates routinely allows drivers to handle two or even three deliveries at the same time, resulting in longer wait times and a significantly worse customer experience. They used to allow customers to adjust prepaid tips based on customers' experiences and discretion. But it appears they have removed that option and customers have no say anymore. After becoming fed up with the chronic mismanaged delivery issues that come with premium charges, I deleted my Postmates account.
No customer service
No customer service. No resolution to issues.
They completely ripped me off
They completely ripped me off. I paid for an expedited order and the delivery person never showed.
I have had four different incidents…
I have had four different incidents with Postmates in a month for whatever reason every time I order they route my order to a restaurant further away from where I’m at then I proceeded to wait for almost 2 hours each time for order that never comes because there’s never a driver this particular time customer service is refusing to refund me because they’re saying that the order is on his way now that they have speeded up my order and found a driver from way across town when the store I’m ordering from is two blocks from my house so now I’m supposed to accept cold food not get a refund and shitty customer service. Needless to say anybody want to join a class action suit please let’s get it started. They are robbing people and then they want to charge you a fee for their bad service and now you can’t get in touch with their number anymore they’re no longer accepting calls people.
Never tip Prior to recieveing your…
Never tip Prior to recieveing your order. If you get your order and its wrong they will refund you and deduct the tip from the refund and lock the transaction so you can't adjust the tip. that should not be their decision to deduct the tip from the refund of a missing item or wrong item received. always tip after. ***CONSUMER ALERT!!!!! This creative accounting needs a Class Action Lawsuit!!! Check your account they also charge you the full amount and do not adjust with tip included already. Uber and Postmates one in the same.
So scammy
Yesterday I placed an order, realized I had accidentally placed it at a wrong location, so I immediately cancelled to re-place at the correct location. When cancelling in the app, I was charged for my cancelled order and Postmates refused a refund, stating that because the merchant had "accepted" the order (not even prepared anything) there was nothing they could do. Their customer service was super inflexible, unhelpful, and they were unwilling to even give me a credit to use for a future purchase. Really insane that a company worth billions of dollars would nickel and dime so hard over a $60 dinner and a simple mistake that could hav easily been rectified.
I was expecting a food delivery
I was expecting a food delivery, and it never arrived. Apparently, the driver stole my food order. I called the restaurant to inform them; however, I was told they could not do anything about the issue. I will never use Postmates again.
New Year’s Eve Food Disappointment
We recently received a New Year’s Eve food order from a local steakhouse. It was a special occasion for us, so we spent more than we usually would. I received a bad hamburger and my wife received a bad steak dinner. When I reported the issues to Postmates through their app, the submission process presented technical errors of three types. First, they offered a refund we could accept without showing a dollar amount. Second, the details of the order were duplicated in places, and missing in others. This required us to retype our submissions twice in some areas, and left us unable to submit information in others. Thirdly, the submission ended without resolution and presented at page for us to resubmit what had already been repeatedly stated. After this failed, we reached out to Postmates chat. Three separate agents (Rojane, Dinna, and Porsche) failed to answer our questions, ending the chat sessions. A refund of less than a third of our bill was refunded to us. We asked how this amount was reached with no reaction from the agents. This process left a disappointing/inedible meal experience even worse. We only wanted answers and the value we lost over the bad food.
Wouldn't touch this company with a 10 foot pole.
I tried to setup an account with Postmates to deliver meals as a side hustle. I updated my new car and the result was that I was deactivated.
Worst customer support experience
I was missing an item ordered from Postmates and the bots on their help sections refused to reimburse me. The bots just kept repeating the same script over and over. I have not been able to reach a live customer support person to discuss the issue.
Time estimates are terrible, otherwise reliable
I order regularly (more than I should), and they are generally reliable and easy to use. They are good with refunds when things are wrong with your order and are generous with BOGO offers, etc. With that being said their time estimates are always off to a ridiculous point, it will say 10-20 minutes and will take 30-1hr minutes essentially every time, why they even have the time estimates/where they get them from is beyond me.
I placed an order through Postmates…
I placed an order through Postmates yesterday from Rob's Kitchen. I received a picture request that the food was delivered at 5:50 pm on December 2nd, and when I went outside to pick it up, there was nothing there. The delivery driver had to take a picture of it and then took the food with him. I was so mad. To make matters even worse, I tried to get help for my issue, and they said, "Hold on while we contact the driver." Once I clicked OK, I received a message: "We are glad you found your order." I was like what I never found my order. Eventually, I was able to get a refund after I had to wait like ten minutes and use the help icon again. I will not be using Postmates again, this was terrible.
Deceptive Discounts and Unprofessional Representatives
I had a terrible experience with Postmates. I received a text offering 60% off (up to $30) on select restaurants. I added the promo code, saw it applied at checkout, and my total showed $46.36. After my order arrived and about to tip, I noticed I was actually charged $76.36. The discount never went through even though the app showed it applied. I contacted customer service, and it only made the situation worse. The first representative claimed my order “wasn’t eligible,” even though I had a screenshot showing the promo was accepted. As soon as I sent the proof, they disconnected the chat. The second representative was rude and condescending, trying to “teach” me how to apply a code instead of addressing the issue. This felt completely misleading and dishonest. Postmates advertises a promotion, shows it as applied, then charges the full amount with zero accountability. I will not be using Postmates again unless they fix this and improve their customer service.
I should've known better to order from…
I should've known better to order from them when I saw that they are now owned by Uber Eats. :( I ordered several items, one was 2 bananas. However, after the driver left and I went back inside, I noticed that one of the bananas were moldy and the peel was split open on the bottom of one of them. I do have images but there's no way to insert them. :(
Do not order from these people they did…
Do not order from these people they did not Wanna give me my money back when I didn't even receive my order the driver delivered my order to the wrong house and I felt like they were telling me oh well that's not our problem pretty much. They are money hungry they wanna keep your money. They are scammers.
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