New Year’s Eve Food Disappointment
We recently received a New Year’s Eve food order from a local steakhouse. It was a special occasion for us, so we spent more than we usually would. I received a bad hamburger and my wife received a bad steak dinner. When I reported the issues to Postmates through their app, the submission process presented technical errors of three types. First, they offered a refund we could accept without showing a dollar amount. Second, the details of the order were duplicated in places, and missing in others. This required us to retype our submissions twice in some areas, and left us unable to submit information in others. Thirdly, the submission ended without resolution and presented at page for us to resubmit what had already been repeatedly stated. After this failed, we reached out to Postmates chat. Three separate agents (Rojane, Dinna, and Porsche) failed to answer our questions, ending the chat sessions. A refund of less than a third of our bill was refunded to us. We asked how this amount was reached with no reaction from the agents. This process left a disappointing/inedible meal experience even worse. We only wanted answers and the value we lost over the bad food.