Postmates (postmates.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 48% give 1 star; The business has not yet replied to negative reviews; 23 of them were added in the last 12 months. Last updated 2026-09-05.
Generally I love using Postmates but when you use priority delivery, make sure to watch the map. My driver delivered other orders after picking mine up. 20 minutes later it arrived. I’m glad I screen shot his route since Customer Service didn’t believe me. 🤣 Issue resolved through Uber.
Do not use this service ever! I placed and order using postmates and it said no delivery fee. Well, they decided to add 20% cost to my order and bundled it with “taxes and fees”. I’d rather see all my fees in advance instead of being surprised and cheated after I submit. Never again.
After ordering 4 items from a grocery store my total was 16 bucks plus tip it came out to 22.00 The first driver said there was an item out of stock I agreed to their replacement and then waited an hour after the driver left the store. My order was picked up by another driver I now had 3 items he gave me my receipt and I woke up to an adjusted charge of 35.00
No standards and no accountability for their drivers. If you don’t pre tip, they give you bad service. I don’t use postmates anymore because of this
Very poor service. They charged $70 for an order that should have been charged $35. The extra charges were for service charges and fees that they do not tell you about up front.
I ordered over $ 100 in food….they made a mistake because they had an item on their menu that wasn’t supposed to be there. So, I was sent something incorrect along with a note to ask Uber for a refund for that additional item. They wouldn’t refund. Will not use again. Scammy and rotten customer service.
Omg! Why can’t we leave video reviews! This POSTMATES delivery lady delivered my food and took a picture….she then walked back to my house and picked up the order and ran back to her car and pulled off….ALL ON CAMERA ! And no refund!!!! Managers unavailable!!!! WTH THIS IS BURGLARY! She stole from me!!!!!
I did a pick up order, only to realize it was for a different location. I immediately called the merchant and asked if they had made my food. The lady proceed to get my name and asked me what I ordered. I told her, and she stated several times she did not have my order. So, because I was already at the location of the one I thought I ordered from. I thought if they don't have my order then it should just cancel itself. So I then got food at the location I was at. I get home to see the order complete. So, I call Postmates, for NO customer service Christian to tell me they have guidelines and he will not refund the money because the merchant had made the food. I don't understand because when I called the merchant at 2:27pm they stated my order was not made. So, how could my order been complete at 2:07pm? Also, I ordered food elsewhere with the information that my order was never received by the merchant. But their guidelines, which are just that a guide! I explain what a guideline and rule is...he proceeded to state he will not refund my money, but he understands. I just called the merchant she did not complete the pick-up because I didn't pick it up. SO Postmates closed out my order and showed it as complete. Then refused my money back!! Fraudulent work!!!
Postmates and Gyro House ripped me off $10 on a small tabouli that was clearly priced $7. I was charged $17. Do note use Postmates or attend this restaurant. There are other restaurants that are honest.
My displeasure with PM has been simmering for a long time, but I'm finally fed up. On 3/26, I placed an order with Red Lobster. A promo for BOGO free Cheddar Bay biscuits was offered, but not honored upon checkout. When I realized this, I canceled the order an HOUR & A HALF before it was scheduled to be delivered, yet they still kept $32.08 of my money. PM refuses to refund my money, or even explain the twisted logic they're using in order to keep it. Apparently Red Lobster is OK with this as well, since they supposedly received the funds. PM nor RL will ever see another penny of my money. A little info for those not aware: PM is now owned by Uber/UberEats, so it's their sticky fingers at the bottom of it all.
Terrible company. Accepted an order and never delivered. I was charged full price and never received dinner for my family. Is this a scam?! Terrible do not use this service, use Grubhub or Uber eats platforms. Post mates is a scam or just a horrific platform. Sadly out $50. Save yourself.
It was Valentines night. I order from Postmates and want the driver to put it my hand. It was to arrive between 7:30- 7:40. My husband and I waited for a knock or doorbell. Got involve in a movie and then noticed the time as 8:15. Still no food. Went to check outdoors, it was very cold out, and found order by door. I checked app and it said was delivered at 7:15. All the food was ice cold and spoiled. Have written postmates 3 times with no answer. I have deleted their app as this would not of happened on GrubHub.
Postmates showed order delivery in 30-45 minutes, then switched it to 7pm the MOMENT I PAID and the ability to CANCEL THE ORDER WAS MISSING. So I am stuck with DEAD COLD FOOD that was 40 minutes later than expected
I've used Postmates for about 10 orders, and I've been using Uber for years already. Recently, due to my sickness, I've been using Postmates for food delivery often. However, for the past three orders, all deliveries to me either had missing items or spilled tea. I took photos for the first two orders, and they refunded me. But now they're saying that I've already been refunded for two orders, and for the third order with the missing item, they're not giving me a refund. They even say it's my account's problem. I'm like, 'What? What are you saying, man? Be responsible man, if it is your fault you gotta refund man. Don’t play around with our customers’ trust on you. Business ain’t work like that man. Missing item when delivered to us, and you refused to refund our money back to us? Is that called steal?and lie to steal our money?
They been robbing me for year and over charging me pay attention to this company you will never get or be able to adress your isusse the say use the app that don't work. I have a 3 item order that worst 8$ each. 60$. I've chat and can't cause you will never get a supervisor or a corporate HQ. After 11 agent one said he notice that ive been over charge that 60 is now 17.47 but he can't change it or update the problem before I buy it. Which mean I'll have to do and waste all this time all over again without get this resolved. This company is own by uber and this is a monopoly in the state of Illinois. Chicago especially I'm now will to pursue legal action for all the money I've spend and didn't notice I be prayed on. Every time you use this service your price goes up. I want to buy a soda and show you it will cost me ten dollars. Here is some proof 17 dollar it cost for 3 uteam 8 dollars each but I'm charge 67 for the same items. DO the math. We are being rob. And no one can address this
Postmates has no quality control and horrible customer service when a mistake is made. Tonight I ordered food a requested “Onions & pico de gallo on the side PLEASE.” My husband will NOT eat anything with raw onions in it. The dish was delivered with raw onions completely mixed in, and my husband was unable to eat his dinner. I immediately went into the app to tell them it wasn’t what I ordered and uneditable, and they basically say “Tough s***!” They said “This order is ineligible for a price adjustment!” I went back and forth with them several times but they wouldn’t budge. So I’m done with Postmates/Uber Eats. I’ve been a pretty good customer, ordering almost weekly. I guess they’d rather lose customers than do what’s right and refund their mistakes.
Two hours to get my food. Made 4 stops before heading to me.
i placed a order with kfc a 12p and they didn’t send me all my chicken i couldn’t even feed all my kids. the bag say two bag but they only gave one then i did the help on the app they said cause the receipt on the bag say what’s supposed to be they can’t do any thing. almost 50.00 for some chicken and i can’t even get all my chicken i don’t even care about the refund but i wanna feed my kids. i’m so tried of postmates for real.
Consistently terrible experience. No responsibility taken for service issues. Thought it would be better after Uber took it over. Cx went from bad to worse. Never again will I give this dumpster fire of a company my business. I deleted my account today.
I ordered via Postmates and spend exactly $16.93 they kept changing the time and then my food was very cold. After requesting 2 managers nothing as resolved. I would not recommend at allllll
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