Postmates (postmates.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 48% give 1 star; The business has not yet replied to negative reviews; 23 of them were added in the last 12 months. Last updated 2026-09-05.
Paid for food I never received, useless help system
I ordered two items, and received only one. The help system would not let me report it or register the issue, so I tried the next day, and the system response was that the order was not eligible for a refund. I tried using the chat feature to get further assistance but got an error message, no matter how many times I tried. So I tried again the next morning. This time I was able to start a chat. First you respond to automatic prompts, and you're asked to upload relevant images. I uploaded a screenshot of the error message I received when trying to get help the previous night, and screenshots of my receipt showing the 2 items I ordered and that I was charged for both. What else could I show, how do you photograph the absence of an item???? It made no sense to upload an image of the one item I did receive because that proves nothing, you could have received both items but photograph only one of them. Anyway, no one responded in the chat. I tried again, still no one there, no response. Then I saw a little notification that they were all busy and no one could help me now but would respond later. I checked back later a couple times in the app, going to my account to check for an update or message. Nothing. I forgot about it for several days because life is busy. Then today, about a week or so later, I find an email from Postmates, dated 6 days ago, asking for images of my receipt and of the order. Well I already sent them screenshots of the receipt, and again, an image of what I received is pointless because that proves nothing. You could photograph just part of your order and not show all of what you received. So I'm stuck paying $11.49 for the sandwich I never received. A reminder of why I need I rarely use Postmates. They have terrible customer service, and get stuck paying for food you don't receive.
I ordered food for my son.my son waited outside for the food.the driver never came but marked my order as delivered.check the cameras and no o e ever came to the door.fought with postmates about the issue.called the restaurant and the food was never returned.the driver name Rick would not answer the phone
So I ordered from chic fil la in the 19th of July !
It was xtra meals in my bag that I did not mean to order ! IMMEDIATELY cancels my order!
My money wasn’t re
Turned!
So I called them and they told me it takes a couple days for a refund !
Super pissed but what can I do but wait !
HERe it is JULY 25! Still no return!
Just called them ( all they do is try and fast talk you!!!) so at the end of the convo what I got out of was I wasn’t getting my money back !
So I accepted that ! I ask the male employee who I was speaking to if he can tell me over the phone how to deactivate my account!
EMPLOYEE says: he’ll have to have a suppervisor call me back and ain’t none availble!
right now !
I then went on to ask him to just point me in the direction on the app to erase my phone number and card (now I’m finally getting pissed because how are you guys making this situation better) HE SAID I NEED a SUPERVISOR for that smh
I then went to ask him for his name so when the supervisor call me I can tell them who I previously talk too and what they stated
THEIR EMPLOYEE HUNG THE PHONE ON ME!
KEEP in mind this not the first time word money missing etc stuff going on with this APP…
IAM A SINGLE MOTHER OF TWO ALSO S TYPE ONE DIABETIC THAT NIGHT THEY TOOK FOOD AND MONEY FROM ME AND MY KIDS and THAT WAS TOTTallY UNACCEPTABLE DISTASTEFUL AND UNPROFFESIoNal!
BE AWARE Of BIG CORPORATIONS WHO SURVIVE OF ScEMing !
pLEASE READ!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PlEASE READ!!!!!!!!!!!!!!!!!!!!!!!!!!!!
pLEAS READ !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!PLEASE READ!!!!!!!!!!!!!!!!
Whenever you order food to be delivered to your house, do not go to Postmates almost every driver we have use have stolen food from the bag or not bring the order to our house at all, and you can never reach anybody on their phones. Do not go through Postmates . 😡😡😡😡
Straight up scammers. Go to grubhub. I placed an order with a wait time of 45 min. Right after I placed the order, I got a notification of a delay. It went to 1 hour 40 minutes for a place 5 minutes away. I immediately called to cancel because I wouldn't be there any more, I told them immediately. They told me I would have to pay $40 to cancel the order. Then some "manager" called me, just kept repeating themselves and was a complete waste of time. He offered me a credit of less than half for my troubles. Could care less about this credit, these billion dollar scammers won't get a dollar from me. Extremely predatory and seems like an illegal practice. Will find out from my lawyer
The deals are good but it takes twice as long as door dash my order was ordered at 6 pm then now it's arrival went from 630 to 645 to 655 to 659 ..I don't see the driver even moving it started at 5 mins away now it's 10
First off the only reason it has 1 star is because I can’t put 0 stars. I went to order qdoba everything looked good on my order and the address so I clicked looks good. Went to look at the updated order and it was going to a different address I had on file. So there was an issue on their end where it changed my address after clicking looks good. I still got charged for the order and never received my food because of that. I opened the live chat and they copy and pasted their answers to me about the issue and ended the chat on me twice. By far the worst experience I have ever had on a food delivery app. Use Doordash or Grubhub instead if you are able to. I feel scammed by Postmates. Like I said before 1 star because I can’t put a 0 star review!
If you want to never get your order and then spend 25 minutes with customer service going back-and-forth with absolutely no help, then use this service.
Demanded my PIN number with an attitude and aggression after handing my food. Did not greet or smile. Then departed with a sarcastic tone. Don’t approach my door with bad vibes. Why is your driver all over my door step like that? What kind of trashy service is this. Unbelievable.
I must be gluten for punishment. Every time they screw up. This time I placed a order and they gave me the wrong order and the driver wouldn’t speak to me when I called. Kept hanging up on me. Why do I have to wait to get a refund when they screwed up
Postmates is without exception the absolute worse food delivery service out there. I have used them all.
The problem with postmates is they are unethical and have no problem lying to customers.
I ordered 60.00 worth of food and immeidately got a response the order was cancelled by the "merchant" who was unable to fill the order.
I called the merchant and they stated not only did they not cancel the order but they are unable to cancel orders. the manager even gave me his personal cell phone and asked if there was anything he could do to "make it right".
When I called postmates to ask them why they were blaming the merchant when it was likely they had no drivers I was given the runaround by every chat agent.
When I attempted to call I was hung up on 6 times as they continued to talk in circles.
This is an unethical company that doesn't value their customers and has no problems lying to customers.
What a bad delivery company, placed an order that I thought was from a local business but on the Post Mates couldn't see the distance and it turned out to be 11 miles away on the other side of Los Angels. Took over an hour and the driver had to have lost money because of the distance. This is not a technology company that delivery should never have been offer, no one was happy. This is just a bad company.
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