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Restaurants & Bars

Postmates

Claimed

200 reviews

2.8200 reviews
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About Postmates

Data updated
Website
postmates.com
Category
Restaurants & Bars
Location
United States
Status
Unclaimed
Last 12 months
23 reviews
Replies to negative
0% (0/110)
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Is Postmates legit?

Postmates (postmates.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 48% give 1 star; The business has not yet replied to negative reviews; 23 of them were added in the last 12 months. Last updated 2026-09-05.

What people say

Merchant did good, Postmates not so much...

The food I ordered and that merchant were great, the reason for 3 stars is because Postmates never sent a push notification when the order was on the way or delivered. Eventually they sent a push notification saying "was your order ever delivered?" And that's when I checked and saw my food had been outside on my doorstep for who knows how long because it was definitely cold by then.

Support is non existent

Support is non existent. I've tried to call and been greeted with a recording that voice support is not available. I've tried to chat and the order is not selectable in the app. I've tried to chat from a PC with the same problem. There is a support ticket inbox in the app with no apparent way to add a support ticket. With the amount of money I pay this company, how can they have removed all support avenues and consider themselves viable?

Really surprised - you have to try

Really surprised - so fresh, beautiful presentation and absolutely delicious! I ordered very late, close to their closing, and despite that, the food & presentation was fabulous. Definitely found a new place that has now been added to my favorites. Sorry I didn't take pics - food was too tempting and I forgot.

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