Postmates (postmates.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 48% give 1 star; The business has not yet replied to negative reviews; 23 of them were added in the last 12 months. Last updated 2026-09-05.
Killer Sandwich, really bad experience with Postmates
Original Mels made me a killer sandwich! The food was really good.
Where I have issues with Postmates is that when I originally ordered, I didn't have an opportunity to put the order on a new credit card. After searching, the website stated I could change the charge method AFTER delivery.
The next morning, my bank account debit card showed I was billed twice. That was after I had a website confirmation that the billing was changed to my new credit card.
The driver didn't follow instructions and put the bag on my porch and rang the bell. He/she was turning the car around on the street when I opened the door.
I will not use Postmates again.
It has been raining here, and yesterday afternoon we were having some pretty hard rain. I had injured myself in a fall Saturday night and couldn’t do much of anything. I hated asking someone to go out in this weather, but I didn’t have food in the house and hadn’t eaten anything all day. I ordered some fish and chips from Culver’s, and it gave me the latest delivery time of 4:45.
The first driver who was assigned to my order was a woman who rode a bike. I felt HORRIBLE that she would be out in that rain period. Culver’s is a bit of a ride to where we live and the main road goes by the mall. I went to cancel my order and somehow, it was assigned to a new driver named Richard. I could see where the restaurant was remaking my order and Richard delivered it right on time. Well done!!👍🏼
We are repeat customers. The food has always been superior, delivered hot, and delicious with large portions. This is my favorite restaurant in the area.
Bad policies and business practices. Wrong credit card in and needed to change payment method. It says online that one has to cancel the order and reorder so I did and now they neither want to give me the money back nor my order that I still want. Complete idiocracy and they just steal the money without ever providing a service! Cancelled my membership and will never order again and I order thousands of dollars a month for a company too. Won’t support companies that steal from people!
Everything went smoothly -- the ordering was easy, the delivery was reasonably quick, the driver was polite, and food was exceptional. The only thing I didn't like was the huge fee tacked onto the order. Postmates used to have the most reasonable fees, and now it has some of the highest.
Horrible company. They have messed up my order too many times to count including delivering from the complete wrong restaurant. The one time I place an order to be delivered to my work address and not my home I canceled it within 1 minute of realizing this mistake and was charged $40.00. When I contacted the reps to help with this they told me even after 1 second of placing the order I could be chanted and they would not be refunding any money to me. I’m currently a prefab t single mother while my husband is off in the Middle East and just wanted a break from cooking one meal so I decided to order food. And now am left with no food. Less money. And no help or support from their team. Do not use Postmates or uber eats they only care about their profit and bottom line. And can mess up all the time but the one time you make a mistake you pay for
My order was picked up but never delivered to me. Instead it was left in a parking lot by a gate. I even went to where I thought he left it, but there was nothing there. At the time, I could not find a place to report this. I am glad you sent this. I hope whoever grabbed my food enjoyed it.
I am beyond disappointed in this service. I had a pizza party box ordered and delivered to my grandma (she’s 86 and doesn’t drive). I tried canceling it multiple times and even tried calling. It wasn’t working. The delivery time went from 30-40 mins to nearly an hour and a half and then when they canceled it they still charged me the $50 for the pizza box that was never delivered to my grandma. I called and they said they wouldn’t refund me even though it was their lack of customer service and their app that wasn’t even letting me cancel the order in time. I am beyond frustrated and never will trust having them deliver to my grandma again. I try to do something nice because she is too far for me to bring her dinner and they just keep the pizza, charge me $50 and say it’s policy. I guess it’s policy for them not to answer the phone or their app to work, then just keep the money.
I absolutely love this delivery service! It’s my ultimate go-to for many reasons. The variety of food choices is incredible, and the deliveries are lightning fast! Plus, the prices and discounts are unbeatable. I’m always thrilled to receive weekly offers—sometimes as high as 50% off! It really helps make enjoying my favorite meals feel so much more affordable. It’s a win-win!
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