Postmates

Forget items on every order.

Isabella Stretch-MendozaUnited States · 2 reviews · Experienced 2025-02-19 · Posted 2025-02-20

I'm just upset their promo codes...

I'm just upset their promo codes they send me via email don't typically work. They are not expired, they are valid in my area, I'm meeting the requirements for the promo code to work, it even says "promo claimed" but it doesn't show up. Just is a let down. Feels like their trying to manipulate me into wanting it and then don't deliver on the promo code they advertised. Jokes on them because I'm so stubborn I won't order the meal I was planning to when the promo code doesn't work.

Lorraine ChaviraUnited States · 3 reviews · Experienced 2025-02-14 · Posted 2025-02-15

Terrible service

Terrible service. Driver was an hour later than the “latest time” the order would be delivered. Found it hard to reach customer service. Two hours after the “latest time” Driver notified me he had delivered and picture shows the wrong place. Got back on chat with postmates customer service to ensure I wouldn’t be charged, and the chat expired. The worst!! Will never use Postmates again.

ChrisUnited States · 1 review · Experienced 2025-02-09 · Posted 2025-02-13

The order never arrived

This is also for ubereats.com since the merger/acquisition: My order never arrived and was ditched in front of the restaurant with no attempt to contact me, but the site said that my order was completed. There wasn’t a way to contact a real person. There wasn’t a way to see what happened with my order. The site told me that I needed to use the app, but I couldn’t remember my password so I used the password reset which never arrived in the email address that I used to log into the website and make the original order. There were numerous UI bugs and error messages on the site. The merger of Postmates and Uber eats is a complete disaster. Their sites are utterly horrible and the entire operation appears to be AI driven with no actual humans involved except the drivers. When I finally was able to go through the chat tool enough times to get to a page where it showed me what happened, it said that the driver tried to contact me, which is false (no missed calls) and then took a photo of the food, which they sat down directly outside the restaurant, which means they never tried to contact me or come to my house. While I was able to request a refund and only offered to refund about 90% of my money in 3 to 10 business days which could be up to two weeks. The remaining portion was offered to me as a credit for my next order. As if. I plan on reporting them to the FTC (now run by Trump appointees including one of his lawyers to protect tech giants), the CFPB and the Attorney General and exposing this fraudulent activity and unacceptable service. Of course the CFPB could be dismantled by the richest man in the world, so we'll see how far I get with that. A class action law suit is not out of the question either. Uber is worth >$165 billion! Never ever use their services. DoorDash or literally anyone else for the win. Follow up: There were two separate charges for the order and the tip. I had to wait two days for refund, then another day to dispute the tip that was posted twice on my account. I don't care about the $10 tips so much as the fact that we've seen numerous posts about this which feels like fraud. Enticing/phishing users with huge discounts via coupons only to shaft customers with no immediate recourse. Just imagine how this will effect seniors, non-english speaking or handicapped people. With all the guard rails coming off, we must fight corporate greed and greedy billionaires/investors. I won't let it affect my personal level of joy and ecstasy, but I feel its my public duty to spread this knowledge and experience so that others may benefit from it. There may be bigger fish to fry, but this my small contribution.

If I could rate zero stars

If I could rate zero stars, I would the driver kept my things

Horrible!!! Do not use

I only wish I could give a 0 because a 1 is too high! I placed an order, was not told until the driver was on the way then I find out he had numerous stops before he brought our food so obviously we had cold food! I of course contacted this company for them to tell me they couldn’t do anything about it. Such a scam company! Took and kept my money and I got cold food. Sounds fair huh! DO NOT USE THIS COMPANY!!!

Customer Service Is Awful NOT Worth the Money or Stress

The quality of Postmates’ customer service has officially gone down hill, making it insane for me to use over cheaper and more diverse options like Grubhub at this point. Not only does postmates charge you multiple taxes (they have two separate delivery taxes that just use different language (??) and STILL ask you to tip the driver), they’ll then keep every cent of your order even if they NOR the restaurant fulfilled the order. A multi-million dollar comapny taking money from someone without a service rendered in this economic climate is insane. What’s worse? The app glitched. I had to cancel my order because THEIR app made it a delivery AFTER I chose pick-up, and instead of them refunding my cute $25 in light of me being their customer for a decade and giving them literally THOUSANDS on dollars last year (don’t judge my non-cooking habits), they chose to be greedy and condescending by having Ralph just read a script back to me over and over again, which tells me they value $25 over my business so they can have the former instead. I’m floored, ngl. Will literally never use this app again.

Missing items most of the times!!

Robert MullinsUnited States · 2 reviews · Experienced 2025-01-15 · Posted 2025-01-16

Driver stole my food

Driver stole my food. Customer support is useless. Now will go hungry as it's too late to get any other food. Offered no resolution. Will be charging back!

Food was on-time and hot

Food was on-time and hot, all I'd expect.

Delivery is always on time and…

Delivery is always on time and excellent!

nothing got resolved and i had to…

nothing got resolved and i had to reorder and spend more money just to get my original correct order

Christopher Allen DowlingUnited States · 7 reviews · Verified · Experienced 2024-12-30 · Posted 2025-01-01

Great quick service!

Great quick service with straightforward ordering

Meal was at our place more quickly than…

Meal was at our place more quickly than expected! Driver was courteous.

Haven't had any issues

Haven't had any issues. Like others delivery service.

I love the service

I love the service. It is so convenient. Order what u like and have it deliver.

Great experience

Ordering and delivery were pretty seamless. It was also easy to tip appropriately.

Everything is just so easy and simple

Excellent Customer Service

The delivery Driver Yuri was very Friendly and took Good care of my order.

Maria CoronadoUnited States · 1 review · Experienced 2024-12-27 · Posted 2024-12-30

i never received my food they wouldn't…

i never received my food they wouldn't refund. They said it was my fault they wouldnt help at all the driver and postmates robbed from my mother who is 80