Charge you more after food arrives
The food did show up hot, but prices are not right online and you end up paying a lot more than you expect after already checking out and getting the food. Will not be using Postmates again.
About Postmates
Data updated- Website
- postmates.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 23 reviews
- Replies to negative
- 0% (0/110)
Do you own Postmates? Claim this profile for free and start replying to reviews.
Is Postmates legit?
Postmates (postmates.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 48% give 1 star; The business has not yet replied to negative reviews; 23 of them were added in the last 12 months. Last updated 2026-09-05.
What people say
Uber lying to you
I’ve noticed that Postmates (uber in general) cheats people via tips. I have a multitude of screen shots of them setting tip %s incorrectly. Sometimes it benefits the driver and sometimes it screws them. Example: they have an $18.00 total, they list 13% tip at $3.63 - reality is 13% of 18 is 2.34. I will be consulting an attorney about a class action lawsuit - if anyone else has seen this, take screen shots and talk to a lawyer for a CA lawsuit.
This company is a RIP OFF
This company is a RIP OFF. Order something for 11 dollars and watch your total become 22 in a snap and that's with the food being EXACTLY 1.1 miles down the road. They use "surprise" charges and certain "lingo" to explain charges that makes NO sense then act as if they don't know why your mad. All you see after the food places charge is CHARGE, then CHARGE then CHARGE all titled under something new even though taxes and total was already added up. Don't get me started with the "automatic tip" (which they advertise as free) but if you don't tip something they won't take your order even though (ready for this) THEY ALREADY CHARGE A DELIVERY CHARGE! So they want you to pay SEVERAL times under the guise of all these different reasons which in reality are the exact same just new ways for them to take your money. CALL ANYONE ELSE as this is this most expensive by far!!!!!!!!!!!
10/10 recommend
Great atmosphere. It’s relaxing and peaceful but not boring. The staff is awesome, and everybody is always so polite. The food is delicious. This place is a great. My personal menu favorites are the edamame, pan fried Gyoza and the smoked salmon sashimi. All 3 are a 10/10.
You will be lucky if every other order is delivered on time.
Every other order I am lucky if my food gets to me on time. This last order the driver had probably over 5 stops. Was already 5 mins over and no attempt to make the delivery to me.
Please do not use this services they…
Please do not use this services they take your money and make sure you can not talk to anyone live they have no remorse or care in the world I have deleted all apps that deals with uber or affiliate with them . Then the have drivers who knowingly takes kids meal and eat them knowing you have starving kids at home and no way to get food . I would never ever use uber eats , Postmates or nothing related to them again. Please take this warning and run
Paid $6 for an item that didn't even show up.
Paid $6 for an item that didn't even show up. Got a $3 refund for the $6 item. Any attempts to go through Help led to dead ends and useless FAQs. The selection of restaurants is nice, but not endless, and if you encounter any of the frequent problems I do, the customer support, or lack thereof, gets old really fast. I'd go to a different delivery app. Uber is the same people with the same problems, so I wouldn't bother there either.
Never delivered the order and won’t…
Never delivered the order and won’t answer the phone. Scam artist
Hidden Fees and Terrible Customer Support
I ordered from a pizzeria just 4 short blocks away, and at checkout, my total was $22.32, which already included a $3.99 delivery fee, $3.83 tax, and a $4.00 tip. After I placed the order, my total suddenly increased to $26.52 due to a $4.20 "Marketplace Fee" that was not shown or disclosed before checkout. I contacted customer support three times, spending over an hour trying to resolve this. One rep told me to come back after the order was completed, the second abruptly ended the chat, and the third was no help at all. The complete lack of transparency and poor customer service is extremely frustrating. If you value clear pricing and responsive support, I strongly suggest avoiding Postmates
I ordered $90 worth of food 2 hours…
I ordered $90 worth of food 2 hours ago. Randomly it’s canceled. Driver calls, asks why it’s canceled. I said it’s not. He says he is on he way, I stand outside for another hour because he actually sounded like he was coming. Delete the app. Never again
Second time food has been stolen…
Second time food has been stolen through the Postmates app. Your employees are hungry! Help them out.
App is a joke. Customer service nonexistent
If you want to make sure that your order is incorrect or incomplete, be sure to order from Postmates. Been in the hospitality business for 25 years. Never scene so many errors in my life. If you want your food delivered as ordered and on time, then use DoorDash.
DO NOT use, STAY AWAY
Do NOT use, absolute horrendous company/experience. Waited Ages for our pizza order to be delivered in Florida/Orlando by driver Marcello and it Never arrived!! However Marcello delivered it to the wrong hotel and said delivered with proof by sending us a picture of his car!!! The telephone number doesn't work to complain, online complaints/feedback seems to be a bot and the restaurant (who didn't make the mistake) says contact them we cannot help. So we still had to find dinner elsewhere and pay and they ruined our night which was meant to be spent at Universal but took hours waiting/trying to sort and then still eat somewhere. What a total SCAM!! STAY AWAY!!
Delivery person did not deliver the items, no refund
Delivery person did not deliver the items, marked them as delivered and now I don't even get a refund. I called support and they said they wouldn't give me an refund.They are protecting unethical delivery guys and are ripping customers offDo not use this app
Ordered to take advantage of a two for…
Ordered to take advantage of a two for one offer. They charged me for both anyway. Be careful of the ripoff promotions!
The worst!
I could walk and pick up the food faster. There’s no customer service. This happens every time, and they don’t even care. Please don’t spend your money on these clowns.
I found human finger nails in my food
I found human finger nails in my food, I tried to contact them and they discounted any way to speak to someone, they leave me no choice but to do a charge back.
2.5 hour wait after hot lunch pickup / Zero customer support
Driver accepted my order and did not move for 20 min after pick up. I contacted customer service and they said it was picked up. 2.5 hours after I ordered lunch, it was delivered. I contacted customer service several times during and after the order. They did not help, were rude, and denied me the refund. I have no idea what happened to the food for 2 hours. Would you eat it? People, use DoorDash. Excellent customer service. Postmates is a joke. No standards and horrible customer service.
Missing items, no refund
After filling out forms to describe the items missing from my order, I received a message simply saying the items do not qualify for a refund... for no apparent reason.
I had a horrible experience today with…
I had a horrible experience today with Postmates/ uber eats. I placed an order, the driver who worked for Postmates brought me an order that was not mine placed by a DoorDash customer. I sent pictures to Postmates/uber eats and they refused to refund me, said it was the correct order even after I sent pictures proving the order was wrong. I spoke to customer service which is routed somewhere overseas they seemed to understand the issue but the app support continued to tell me I was not owed a refund. It’s totally ridiculous. This is the worst food delivery service to order from ! They do not take responsibility for their errors ! Nor do they provide explanations for their irrational responses.
DoorDash
Grubhub
Instacart
StockX
UberEATS
Uber
The Home Depot
Chewy.com