Postmates

Howlin Rays delivery

The actual arrival time was as quoted. It was great to watch the driver live on the app. Driver was friendly and professional.

Delivered on time

Delivered on time, curtious delivery man

Great promotion got me to order

Great promotion got me to order. It was on time and warm

Great tasting and quick

On time service great communication

Finally got a good promotion

Finally got a good promotion from Postmates so placed an order for dinner. At 6:40 p.m. they notified me that my order was cxl'd. There was no way to get in touch with anyone. Obviously not a professional or reliable service and I wouldn't recommend them unless you like to be aggravated and disappointed.

Food not hot upon arrival

The food was not hot when it arrived. This was especially inconvenient, since our microwave broke that morning and we didn't want dishes tonight. (the main reason we ordered out). The delivery was at the far end of the time window, which I suspect contributed to the low temp on the food.

The delivery guy was great

Don't use Postmates for delivery of food exclamation

The meal arrived ICE cold, meaning the mashed potatoes were as hard as a rock,the meat juice was leaking in the bag. Your delivery people should have some way of keeping items warm especially when people aren't that far and also learning how to keep meals that might leak upright. This was the most awful delivery I have ever had!

Casey GallagherUnited States · 1 review · Experienced 2024-12-24 · Posted 2024-12-24

No customer service when order took…

No customer service when order took over 2 hours because they had an issue with the vard supplied to the driver.

Awesome delivery driver and service from the company too.

The company was very helpful and did well. They addressed my needs and fixed and rectified a problem that arose swiftly and professionally. Joe

Horrible service

Horrible service. Over an hour late and food was cold and inedible. Had to throw it away. No refund but I won't ever return and recommend people try elsewhere. Driver was not friendly, drove across town to a restaurant that I have near me. Food was cold, inedible and I'm extremely unhappy. Can't refund so disputed it and hope my card removes it. Better food services out there. Also uber eats is their sister site. Stay away from them too. I won't continue those sites. They are horrible.

Refused to refund missing item

Ordered from Taco Bell who did not include my dessert with my meal, in the middle of the night after working all day. Postmates “decided” that Taco Bell had provided all my food, despite the clear image that I posted immediately after receiving it, displaying that there were not the correct number of items. They literally stole from me. I ordered something, didn’t receive it, and they believe that it is acceptable to simply lie and steal from customers apparently. This is not the first time this has happened with this app. I have been experimenting with several apps for months, and UberEats/Postmates is 100% the worst delivery app currently. The most expensive with the most problems. Don’t waste your money. Every time you order from Uber Eats/Postmates you’re risking half your order not arriving and no guarantee of a refund.

We had decided what we wanted and had a…

We had decided what we wanted and had a coupon. I selected the items (for 3 people) and I had a coupon... i tried to use the coupon but it wouldn't take it (nor display the discounted amount). On the third try it said, "you've already used this coupon twice." Since it was my first time using Postmates in quite a while I knew it had counted the unsuccessful attempts. I ordered the food anyway since we'd reached that point in the process but It cost me much more than it should have with the coupon. I will just go back to my usual Food App.

Great experience

Nice discount, helpful delivery driver, and good food.

2 THUMBS DOWN

Customer service is rude. They are such a joke. Postmates used to be great. They would help and assist when issues arose. Now, they are curt and ignore everything. I have a delivery person that disappeared with my order 3 hours ago. No food, no refund, no customer service. How is this acceptable? This is such a fraudulent way to run a business. UNACCEPTABLE

Too long so long for the food to come…

Too long so long for the food to come it was a mess the mushrooms were cold and soggy couldn't eat them the chips were soggy the ice cream was completely melted in the dessert it was like a complete waste

Good deals

Good deals, food was fresh, a decent portion and tasty. Delivery was smooth.

Prices were alright and being a…

Prices were alright and being a delivery driver myself- I’m always trying to budget money and felt prices were high for 3 piles of wood. Secondly, I’m happy with my drivers timely delivery. 🚚 I’m not going to try and use this system again because I’m a delivery driver with UberEats myself and I’ll get in trouble if I do.

Delivered on time and Fast Delivery packaging great…

Delivered on time and packaging great however I did not receive a delivery alert