Don't buy from JJ House
I have had 4 experiances with this company and I have been disappointed and frustrated every time. 1) I placed and order totalling £396 (including £45 for postage) and returned everything but 3 items (which cost me an additional £50 postage) which I was furstated by but reasured that I was going to get some money back. I chose to return so much because the white dresses where poorly made and completely see-through. A month later though, there was no money in my account and despite going to the company numerous times they never said a date that I would recieve payment by. I recieved a tracking notification but no number to track the returned parcel with. Luckily, I placed this order on my credit card so I contacted the company (after a full month of waiting for a refund and informing JJ House that I would raise the dispute in a week unless they responded to my emails) and disputed the charge and received a full refund that way. 2) I ordered a wrap cover for my wedding. I saw it was reduced to £11 and thought, go on. Let's give it a go. I recieved the wrong item - they sent a veil. I was offered a refund but I tried to get the company to send out a replacement so it was the correct item but I was repeatedly told there were none in stock. I accepted the redund (although at the time of writing this, I have still not recieved it. 3) My goodness, I found the exact same item (as point number 2) in stock on their website! I ordered it but was told it wouldn't arrive in time for my wedding (a shame but what could I do) so I asked for a refund and it was accepted (my only good dealing with the company - but again I still haven't recieved it). 4) BUT WAIT I found the exact same item on sale again and yay - it would be delivered in time!! With haste I ordered the wrap cover and the package was delivered 6 days before my wedding. This leads me to believe that the clothing they sell at full price is posted through international shipping and the sale items are not. Anyway, I don't know why I ever trusted this company (more fool me) because it wasn't the correct item yet again. It is a wrap cover but instead of it being cropped the front is cropped and the back is floor length. Again, an incorrect item so now I'm left with lots of tat I don't want. I will never use this company again. My sister also ordered a dress and they got all the measurements wrong. She is getting married next year and we are informing everyone not to be persuaded by the cheap prices. I have already been in contact with the customer service several times so this review is not for the company - this is to ensure no more customers are scammed. If you use this company make sure you purchase with your credit card where you are able to dispute lack of refunds.