This platform is expensive being…
This platform is expensive being charged per lead. All leads and I mean all are always either out of my set service area or not a service I provide. I spend more time managing refund requests than receiving viable leads to generate revenue. Another issue is that when refunds are approved and are posted to my Account balance, immediately and conveniently an another bad lead is received for the exact same amount that was just refunded. It's a vicious circle and a game apparently. Another issue is when a lead is sent thumbtack legdges I was not charged for a lead, but when immediately looking T my small balance, once again that lead conveniently is this cost of that same exact balance remaing in my account then then shows zero a Account balance. Verifying that I was in fact charged even though thumbtack indicated I was not. Horrible platform for service providers and just games. Service prod apparently are only cash cows. This platform has substantially hurt my business. Because of all the time waisted and the amount of time funds are refunded in order to initiate contact with customers regarding open leads which can't be done with a zero account balance unless I take a risk to add even more money while waiting for those refunds. How can thumbtack improve? Stop playing games and playing with the business owners funds. Also I have experienced fake leads and when asked to be refunded. When I receive a response that refund is denied, I then have to spend more time to appeal the decision. The decision why a refund is denied is often. Not based On why I declined the lead. For example just today , I declined a lead because it was out of my set service area. The reasonn thumbtack gave for the denied refund was based on my responsibility to manage my availability. Obviously one does not have to do with the other. I have continue to play this game with thumbtack daily while my business continues to suffer while using this ridiculous platform. Set ice providers beware!