Erratic deliveries
The dress took a long time to deliver, straight after which, I ordered a jumper to go with it, came extremely fast. I think I have worked out why. The dress came from the company which owns there own label whereas the jumper was directly from Look Again. I have worked that out from the packaging. If this is the case why is that not stated on the website when ordering? This would stop customers thinking that deliveries are erratic with not knowing if an item will arrive very quickly and another taking a week, thus “managing customer expectations”