Got results after 16 months and several emails
We bought a kit 1.12.2024, it was delivered 30th December, and we posted the sample back in January. The status of the kit was at some point "waiting for quality control", a year later it is was back to "registered". I have contacted customer service by email two or three times. They don't reply. [Later I found a new address where they do reply. They have 3-4 different support email addresses, some are dead and some not.] My friend bought a kit as a gift for his son. They have been waiting a year as well, and likewise, the company does not respond to emails. (The kit status was downgraded for them as well, I think.) It may be some people actually get results from Dante, and I got as well about five years ago. But there seems to be a high probability that you at least wait over a year. Update: I have contacted them 29.11.2025 and now today 14.2.2026, still waiting for results. I'm soon running out of time for refund through the credit card company, so have to act. I'll let you know how things proceed. Update 2: They reply, “Our objective is to complete all pending samples by April." My problem is that I have an absolute deadline with Visa around 23 May 2026, 540 days from the purchase. The kit status was updated to "received" though. Update 3, 10.4.2026: I reclaimed through my credit card company, but they said I used debit not credit, so no money back. (A lesson: use a credit card with suspcious companies.) But we got the results a few days ago! There's some sort of coupon for analysis reports included (got it to my email), but we don't know yet whether that's a discount or a free report, because the web site hangs after pressing the "Premium and AI" button or whatever it was. I hope we can at least download the VCF and raw data.