Incorrect item shipped - contract breached.
This was taken to final PayPal dispute. Firstwig threatened to open their own dispute against me. For what? Not accepting £15 back and keeping an incorrect item,... Anyway PayPals request for communication from them fell on deaf ears. After checking out and getting offered the 3D pre cut pre bleach and fitted.. They didn't send me anything cut the errors is theirs I have purchased this on good faith. I've declined to get £15 refund as compensation and they have stated return postage is at the customers cost. As I have paid and received the wrong item they are in breach of contract with me. On that basis I wish to exercise a lien of the item they have sent me until I receive what I have paid for, I will not return it at this stage nor pay to ship it back. Penny offered a full refund 2 days ago after I rejected part refunds and instructions on how to customise it as per order £15 can't buy bleached knots, custom cut lace and make it fit. The full refund offered was only £15 and I've opened a dispute on PayPal against them. They now want it back and after altering the wig have given me a return address. What scammers. PayPal case opened. I will never deal with these dreadful people again Ps the small cap isn't even small it's a big cap with elastic bands so bulky.