Beware
I honestly wish I could give zero. I was initially really excited about this bike. It was my first real purchase for me, but my excitement quickly faded with all the issues. Firstly I ordered several things the bike, helmet, bag, bell, seat and water bottle. The water bottle came with a huge dent on the bottom and every time I asked for a new one they would recommend I keep the dented one and get a partial refund. I finally asked for a refund and asked where to send the bottle and they asked me to donate it. Still not the resolution I hoped for. Next my bikes inner tube for the front tire was popped. So that took a couple weeks to get in. The brakes didn’t seem super intuitive and were just plane hard to figure out. We did partially but a bike shop was able to help more. I will note even the bike shop couldn’t fully keep the pads from shaving the white part of the wheel. The front metal fender also always mid-ride starts hitting the tire and you have to tap it so that it stops grinding it. I was riding out my first time and the brakes started auto working. This was pretty scary since I was a couple miles from home and the bike out of no where started brake checking me. I took the bike to another shop and they said the bar holding the front wheel was stripped and the bearings were blown. They said it looked like a factory issues since it’s impossible for it to happen on a new bike. Got that fixed and was riding again up a sight incline (again a couple miles from the house) when a gear broke. This happened so randomly and it really could have had a damaging ending for me. I was thrown forward from the bike and slide to my stop. The gear no longer works and makes a really loud sound when you click to it. I have reached out to customer support countless times to rectify the issue and they are not the most helpful. I found on the six three zero website the ability to get a refund within a year of purchase. Apparently that is a lie so beware. At this point I feel like this bike is eventually going to cause me serious bodily harm. I have only ever ridden it on streets but I don’t even feel like that is safe anymore.