They resolved my problem with some hickups on the way!
EDIT: They came back to me and have sent me a new controller. Sadly I had to first write a bad review for it and the new controller came a bit scuffed. The original issue has been resolved though and because of this I will update the review to 4 stars. ---------------------------------------------------------- My Vader 5 Pro came with a loose tension ring. I've been emailing them for days, giving them all the video evidence that they've been asking. Yet they refuse to activate the warranty on my faulty unit. They keep giving me the same AI-like responses that "this is within normal tolerances".