Had our belonging taken away from our room
The hotel and its services were superb during our stay at the Peninsula Manila, Philippines. However, when my wife's brand-new shoes got missing from our room, instead of the management to do a thorough investigation and hold whoever might be responsible, they protected their staff. There're cameras in the corridors and they must have seen who had access to that room while we’re out. But they protected whoever might have taken the shoes. Making the situation worse, the hotel suggested that I perhaps packed the shoes in my luggage before checking out (I left my family in the hotel and travelled out of the Philippines). I found that disrespectful! How on earth would any decent person “steal his wife’s shoes”? No doubt, the hotel and its services were superb. But by protecting shady characters in their midst, the hotel is enabling them to continue taking away guests’ stuff. And that doesn’t augur well for the image of Peninsula Manila.