✂️🐩 Disappointing Experience with Grooming at Pet at Home New Malden Store writing to express my…
I'm writing to express my disappointment with the service I received at the ■ STORE: NEW MALDEN DOG GROOMING ROOM■ As regular customers, we've always been happy with the grooming services provided for our Toy Poodle. However, our latest experience was marred by poor administration. ● We had booked an appointment for 11th December at 4 pm, but later realised it clashed with a doctor's appointment. We promptly changed the appointment to 19th December on 13th November and received a text confirmation from girl xalled Alex (groomer) Shockingly, we received a text on the day of the original appointment, only to find out that the staff were expecting us. It transpired that the new appointment date hadn't been updated correctly. When we pointed out the error, we were told that the 19th was no longer available due to staff shortages and that we'd need to take the original appointment or wait until the New Year. We're unhappy with the excuse provided, as it seems like a case of poor administration rather than genuine staff shortages. This isn't the first time we've experienced issues with their booking system. A simple acknowledgement of the mistake would have gone a long way. Instead, we're left scrambling to find alternative grooming at short notice. *Recommendation:* Improve your administrative processes to prevent similar mistakes in the future.