Had no luck with customer service
Had no luck with customer service: tried cancelling my order immediately after sending it. Got a "thank you we got your message" email. Customer service replied 4 days later, when the order had been already shipped with "oh sorry your message went to spam and what did you want? " Even if cancelling hadn't been possible anyway, and/or their ticket processing system does send to spam messages from addresses they had corresponded with before, I'd prefer to get an answer from somebody who can, at least, read. "I want to cancel" seems to be quite a simple idea, receiving a "What kind of changes did you need to make to your order?" four days later as a reply is really frustrating.