100% Royalty Promise, Thousands of Dollars Withheld
subscribed to Too Lost’s paid plan because it advertised 100% royalty payouts. As a paying customer, I expected the royalties generated by my music to be paid to me. Instead, after a copyright complaint was filed against one song, my entire account was affected. The disputed song generated approximately $400 in royalties. I have screenshots and documentation supporting this. However, Too Lost withheld my entire balance, which currently exceeds $3,000, with additional unpaid royalties expected to bring the total close to $4,000. I contacted the copyright claimant exactly as Too Lost instructed. Too Lost provided me with the claimant’s email address, I contacted him in good faith, and he informed me that he would contact Too Lost directly. From that point forward, the matter was no longer within my control. For months I attempted to communicate with Too Lost regarding my royalties and my account. My emails were largely ignored, and I received no meaningful explanation regarding my withheld funds. The situation became even more concerning after I informed Too Lost that I intended to pursue legal action to recover my unpaid royalties. Shortly afterward, my account was permanently terminated, leaving me without access to my dashboard, royalty reports, wallet, tax documents, or account history. What concerns me even more are Too Lost’s own Terms of Use. According to their Terms of Use: * All Gross Receipts received from Spotify, Apple Music and other DSPs are considered the property of Too Lost unless and until the company decides to allocate Net Income. * Royalty allocations are made entirely at Too Lost’s sole discretion. * Artists have no automatic entitlement to receive royalty allocations. * Too Lost reserves the right to delay, refuse, reverse, offset, establish reserves, or permanently retain royalty funds whenever it determines, in its sole discretion, that doing so is appropriate. * The Terms also state that allocation decisions, timing, and amounts remain entirely subject to the Company’s own determination. These are not my interpretations. These statements come directly from Too Lost’s own Terms of Use. As a paying subscriber who purchased a service advertised as paying 100% royalties, I find it extremely concerning that the same Terms of Use give the Company complete discretion over whether artists ultimately receive the money generated by their own music. I also find it difficult to understand why a dispute involving approximately $400 would result in more than $3,000 in unrelated royalties being withheld without any meaningful explanation. I have preserved emails, screenshots, royalty statements, wallet balances, and other documentation supporting everything described above. I hope Too Lost resolves this matter fairly. Until then, I strongly encourage every independent artist to carefully read the Terms of Use before trusting this company with their music and royalties. For months I submitted support tickets, sent emails, and repeatedly requested an explanation regarding my withheld royalties and account. Most of my support requests were ignored or received no meaningful response. Instead of resolving the issue, Too Lost terminated my account shortly after I informed them that I intended to pursue legal action Even after my account was terminated, Too Lost has continued withholding thousands of dollars in royalties while refusing to provide a clear accounting explaining exactly why my entire balance has been withheld, especially when the disputed song generated only approximately $400. If the copyright dispute involved approximately $400 in revenue, why has more than $3,000 in unrelated royalties been withheld? Despite repeated requests, Too Lost has never provided me with a clear explanation or accounting