Too Lost is a music and technology company, providing SaaS solutions for independent music rights holders. Our distribution and publishing services deliver, monetize and protect songs across the globe for over 250,000+ musicians, record labels, studios, brands, investors, and platforms. Too Lost is a proud member of The American Association of Independent Music (A2IM) and MERLIN. We are headquartered in New York City - with offices in Los Angeles, Barcelona and Reykjavík.For more information, see here: https://toolost.com/about
Written by the business, not verified by us.
Is Too Lost legit?
Too Lost (toolost.com) has a 3.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 35% give 1 star; The business has replied to 77% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers regularly find the platform and dashboard very easy to navigate, appreciating the fast payouts, detailed reporting, and helpful features. Many independent artists also note that the general upload process works smoothly for getting their music distributed across digital stores worldwide.
However, some customers also noted frustrating experiences regarding slow support responses and unhelpful communication when assistance is urgently needed. Several people mentioned that their music releases faced unexpected rejections and prolonged delays due to strict and repetitive documentation requirements. Additionally, getting concrete answers or resolving technical glitches proved quite challenging for several users trying to update their account details.
Auto-generated from all reviews of this business. For reference only.
My annual plan was supposed to renew on August 8, but the company canceled it without any explanation or prior notice.
I have been waiting for almost two months for a resolution. Support does not respond, and when I thought the issue was finally going to be resolved, they used the same allegation that had already been reviewed and resolved seven months ago.
I also opened a second ticket requesting a review of my account because the royalties being paid appear extremely low compared with my number of views. It has now been more than a week, and I have not received a single response.
Meanwhile, my money remains blocked, I cannot withdraw my own earnings, and I cannot use those funds to pay for my plan. This demonstrates a complete lack of professionalism. Instead of supporting and respecting its customers, this company appears to ignore them and treat their serious concerns like a joke.
Unfortunately, I am now gathering all the evidence, including screenshots, support tickets, payment records, and account information. If this matter is not resolved immediately, I intend to pursue legal action seeking compensation for the losses and damages caused, as well as file formal complaints with the appropriate consumer protection authorities in the United States.
Tickets get closed instantly with no human contact
Good distributor until they reject your song.
Even after providing them video proof and a legal rights document they instantly close the ticket with an auto generated message. I have opened 7 tickets which all got closed by saying "Unfortunately, we are unable to validate that you control the rights to release this content based on the evidence you provided".
I'm stuck like this for almost 3 months with no progress. I uploaded every possible proof I have but always get a bot message to deny me. Even after asking what documents they require, they just close the ticket with an auto generated message saying i should look into their docs. Very unhelpful and frustrating.
It’s great but a little more improvements would make it perfect
It’s good; perfect for the price it has and the services it offers, but needs to be a little more quicker with the support team responses and the music delivery. Other than that it’s great.
Disappointing experience, poor support, and no distribution
I chose TooLost because I wanted a reliable distributor to release my music on Spotify, Apple Music, YouTube Music, and other streaming platforms. Unfortunately, my experience has been very disappointing.
My releases appear in the system, but they have not been delivered to the music stores. The biggest issue, however, is the customer support. Despite contacting them multiple times, I have received no helpful response. Days go by without any reply, solution, or explanation.
As a paying customer, I expect issues to be taken seriously and resolved within a reasonable time. Instead, I was left in the dark, with no idea why my music was not being distributed.
Overall, this has been a very frustrating experience. Until TooLost improves its customer support and reliably resolves distribution issues, I cannot recommend this service.
Too lost doesn't listen to all artists over age checks failures
I only giving too lost 2 stars until they sorted age checks doesn't work still I have seen they are doing something about but more improving on transparency communication from top lost support team to address it and to knowledge that this is a big issue especially not hearing back from month's or every they just quietly closed your case without even respond as I have multiple cases where they don't help u I just hope their top lost developer do hear my frustrated over it and is undo investigation why they don't reply to your views point or opinion when it's comes to support and help from their multiple issues that too lost is expensive right now
Customer service doesn't take you seriously. They have way too many flaws for them to not even reply to your support concerns. They don't fix anything you have a problem with, they just stop answering.
Is been more then a month I don't get a response from to lost about my problem they said i Have a fake streams complain and they they told me no information about the song who got a fake streaming complain my not is freezing and they dot respond to me i have a premium subroutine and I feel that I have been never been supported by this distributor
I purchased a subscription with Too Lost, but after deciding not to use the service, I requested a cancellation and refund within the 14-day legal window.
I opened multiple support tickets and sent emails. It has been 4 days and all my tickets remain completely ignored (OPEN status) with zero response from their team. Due to their total lack of support and customer care, I was forced to file an official chargeback through my bank with all documentations attached.
Independent artists, beware: if you face any issues, do not expect their support team to help you.
Reply from Too Lost2026-07-29
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at [email protected]
We hope you have a wonderful day!
Part of a team running a small label and they just keep hitting us with "needs documentation" notices without ever telling us what it is they need. They took our money for a label plan but have left us missing a release date for one of our artists and no response from them despite multiple ticket requests. A very unprofessional service.
Reply from Too Lost2026-07-29
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at [email protected]
We hope you have a wonderful day!
I enjoy Too Lost. They make music distribution, very easy and services are easy to implement to strategies.
Reply from Too Lost2026-07-29
Hey there,
Thank you for sharing your experience! Rock on!
If you are interested in sharing more, feel free to reach out anytime by contacting us at [email protected] - we always love receiving constructive feedback on how we can make your experience on Too Lost better!
Helped me with my rollout; Jake made sure everything went smoothly and even helped out with promotion a little towards the album. Better than DistroKid and other distributors in every single way from my experience.
Reply from Too Lost2026-07-29
Hey there,
Thank you for sharing your experience! Rock on!
If you are interested in sharing more, feel free to reach out anytime by contacting us at [email protected] - we always love receiving constructive feedback on how we can make your experience on Too Lost better!
Terrible company. They never distributed my muisic and never got a refund after requesting for a refund
Reply from Too Lost2026-07-29
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at [email protected]
We hope you have a wonderful day!
Hey there,
Thank you for sharing your experience! Rock on!
If you are interested in sharing more, feel free to reach out anytime by contacting us at [email protected] - we always love receiving constructive feedback on how we can make your experience on Too Lost better!
Complex metadata bug resolved by engineering team in 2 weeks
Initial experience was delayed due to a severe metadata processing issue where track drafts failed to validate and process correctly upon release submission. Whatever I tried, nothing worked. I even thought I was scammed. Especially while the proper support response took two full weeks!
But once they got to the ticket—after I escalated the issue with detailed technical steps on where the release was failing—the TooLost engineering team quickly identified the root cause: an edge-case Unicode non-breaking space character (U+00A0) embedded within writer metadata fields that bypassed front-end validation and triggered backend errors. The team ultimately took full accountability, fixed the root cause, and restored full account functionality.
It turned out I accidentally became "Client Zero" for this specific edge case. Thanks to this incident, the team updated their system-wide input validator to automatically normalize non-standard characters (at least starting with spaces — haha!), preventing future metadata rejections for all users on the platform.
I assume the support delay was driven by the platform's rapid expansion, frequent feature updates, and new global distribution partnerships.
Looking back, I was nowhere near finding the solution by myself. While I could theoretically hypothesize that the issue lay in that domain, a distribution platform should ideally account for non-technical users who simply copy and paste text.
Scaling a young tech ecosystem means learning from these exact scenarios, and it's great to see everything successfully resolved.
The platform is now working smoothly, and I look forward to releasing my upcoming works.
Reply from Too Lost2026-07-24
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at [email protected]
We hope you have a wonderful day!
I spent a year making an album and chose Toolost because I heard they had good tools for artists. I uploaded the first singe and it says delivered but I haven't gotten a Spotify URI number. I reached out to support and have got 0 replies in a week.. my release is coming up and I'm unable to submit my song to playlists and editorial. I've reached out through email, support portal, their AI chatbot and instagram.... then I started reading the reviews.... I feel like ive made a massive mistake ...
Reply from Too Lost2026-07-24
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at [email protected]
We hope you have a wonderful day!
Good distributor, but slow earnings reports and lower payout rates/stream than other distributors. Still recommended, especially if you have a large catalogue.
Reply from Too Lost2026-07-24
Hey there,
Thank you for sharing your experience! Rock on!
If you are interested in sharing more, feel free to reach out anytime by contacting us at [email protected] - we always love receiving constructive feedback on how we can make your experience on Too Lost better!
Stole my money couldn't upload anything and didnt reply to customer service requests
Reply from Too Lost2026-07-24
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at [email protected]
We hope you have a wonderful day!
Beware you won't get your annual fee back if you cancel early
It's apparent that a company doesn't care about its customer or future artist.
When you attempt to setup you are met with a verification method that neither works on PC or mobile device. If you sign up, they will charge you and not allow you to upload your music until you get through that verification process. In my situation, I couldn't get to the part where I was allowed upload.
They won't give you back your annual fee, beware.
They even sent a email back, it wasn't clear if it that was AI or human.
Reply from Too Lost2026-07-24
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at [email protected]
We hope you have a wonderful day!
