Problem? What problem?
The ordering process was easy to use, my order was shipped and received quickly. At a two-for-one promotion, I was excited. The order was delivered on Saturday and I didn't get to open it until around 5pm. I pulled out the first body suit and glanced at the size and it was an XL/2XL, I'd ordered both two be M/L, or at least that was my intention. I first checked the other package and it was indeed an M/L. Checked the sticker on the first one's packaging just to see if, on the off chance, the wrong size had been put in the correct packaging (not common but does happen. I worked retail a long time), but it also listed XL/2XL. After checking my order confirmation email to verify I HAD actually ordered an M/L as intended, I emailed customer support. that process was super easy because the order confirmation email allowed me to reply from it. That's not common anymore. Yay!. anyway, the email got sent and since it was late afternoon on Saturday, expected to hear back Monday at the earliest. MUCH to my surprise, I received an email about 10 minutes later! From a live person and not just a "we received your communication" message!! Wagar aplogized for the problem and stated they would send me the correct size item and I could keep the original mis-sized item to do with as I pleased. OR they would refund me. I responded I would love to receive the replacement and keep my order intact. I received another email at 11:40pm, this time from Jane, saying my request had been sent to fulfillment and reiterated that I could keep the original mis-sized item. That was followed up with an automated order confirmation email for the correct size. Wow!! TWO live people corresponding on a Saturday evening. Even if they are in a different part of the world and the time zone was different, it's still a weekend and so to have the issue fully resolved so quickly, easily, and professionally was sheer delight. Not to mention the product is obviously well made and the correct-sized bodysuit fits like a dream. Can't wait to receive my other one. Thank you Luxmery for a wonderful experience!