Significant mark up and price adjustment request
I purchased a ticket from Seoul to Jeonju, Korea, but the cost was significantly higher than the actual price of the ticket. I bought the ticket a month before the departure date and noticed a huge price difference when comparing it to other websites, such as Klook. When I contacted customer service, it took about 10 minutes to reach an agent. I understand that a service fee is applicable, but I requested either a cash refund or a price match. The agent, Vladislav, offered me $80 USD Ninja cash for future use or $40 USD as a goodwill gesture. I sent another message to inquire further, but the response took over 10 minutes. Eventually, I was advised to submit my claim in writing. In the future, I recommend looking at other service providers before booking with Rail Ninja, as they do not offer price adjustments and have a SIGNIFICANT markup on their prices.