Missing a lot of core features
While I will admit that Samcart has some great features - funnels, upsells, responsive live humans for customer service with great communication skills - overall, this service has caused me a lot of headaches. I have found that there are many CORE FEATURES lacking that cause major issues for me. Tons of bugs in their page building features - things that cost me money like checkout buttons with no colors and only borders (bad UI), no way to send out manual emails to your customer list (must import to a third party platform manually, such as Mailchimp), and if you plan on doing something like automated cart abandonment follow-up, be prepared to use tons of complicated tech and multiple third-party setups to make it happen. In short: it is not as straightforward as they market. Speaking of marketing, I have caught them in a marketing LIE through their paid ads claiming their AI can write the copy on your sales page, design it for you, and all these magical things in only SECONDS. I asked their customer service multiple times how to do this, and they said it wasn't possible, effectively misleading new people to sign up. Be aware. I was highly disappointed in their lack of integrity. Finally, I moved to Samcart from Payhip. While the checkout process is much more robust and I appreciate the ability to upsell, cross-sell, add order bumps, etc. it has much to improve in its reporting functions. Payhip is much more simple in the checkout process but at least it offers built in VAT (Samcart adds it to the final checkout price, making customers complain to me about the surprise total), reporting on Samcart does not include fees nor refunds from third parties such as Stripe, and I have to manually calculate the VAT, refund adjustments, and fees that belong to Samcart vs other platforms I use. In short: it is an accounting nightmare prone to human errors and missing information. Even more basic platforms have these features. Seriously concerning, Samcart! For as much as Samcart charges and how much effort they put into marketing, I believe they need to stop focusing on constantly adding shiny new features and improve their core features. I am also disappointed in their lack of integrity catching them in full-on lies in their ads and under-delivering. On a positive note, their customer service is amazing (but I pay for live chat, otherwise you have to wait a while for answers by email) and I really like the options on their checkout pages. In summary - there is much to be improved in very important areas like accounting features, email features and integrations, and not overpromising what they cannot deliver. Their #1 goal is getting more clients over integrity of the product. Use at your own discretion.