4 years ago...
4 years ago I bought a saber from dxsabers at comic con. After some use it would hold a charge anymore. I contacted customer service but to no avail my problem never got resolved. Today I talked to the owner at baltimore comic con. Told him what had happened with customer service. He informed me that the customer rep I mentioned was no longer with them. Then handed me a brand new lightsaber at no cost. I read a lot of bad reviews but this guy means lifetime warranty when he says lifetime. I didn't ask for a free one. I didn't ask for anything. He just made it right. Thank you dxsabers!